Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr Chinnappa Karumbaiah Kuppanda
Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India
Phone: +91- 080-49083910
Email: grievance.officer [@] flipkart.com
Time: Mon to Sat (9:00 to 18:00)
श्रीमान मेने MI का 43 A4 टीवी Flipkart से खरीदा था जिसमें जिसमें मुझे आश्वासन दिया गया था कि आपके टीवी में एंड्रॉयड वर्जन 8.1 मिलेगा परंतु मुझे अभी तक एंड्रॉयड वर्जन नहीं मिला है कृपया आप से अनुरोध है कि या तो मेरी टीवी में एंड्रॉयड वर्जन अपडेट करवाएं या टीवी चेंज करवाएं call me 9214931823
श्री मान
महोदय मैने flipcart से marq 7.5kg washing machine खरिदा 15299 रुपये में दिनांक 04/10/2019 को washing machine mujhe 20/10/2019 ko diliverd ki gayi 22/10/2019 ko flipcart se technician Aya box ko open kiya washing machine back side se jyada damage mila aur side se dent mila fir washing machine ko 11/11/2019 ko return bhej diya replace washing machine ka delivery date 16/11/2019 tha ab Mera order cancelled kar Diya gaya hain mera paisa 27/11/2019 ko refund kar diya jayega lekin mujhe paisa nahi chahie mujhe washing machine hi chahie.jald se jald.
Mr
J L MAURYA
Thank you
I had ordered Nokia 5.1 on 5th of October, I received dead on arrival phone and back panel damaged product. I raised issue on day of arrival itself for dead on arrival.
later on request of wish master updated damage matter on 16th October which came to our notice on day itself when he opened plastic cover for through inspection.
Resolution was promised by earlier 21st October later extended to 1st November, then to 11th November now to 14th November.
Whishmaster has visited 4 times till date and every time damage check comes fail.
While asking customer service they assures that they have updated damage along with dead on arrival as issue.
Now 30 days has been passed, no resolution has been provided.
Very sad that, flipkart delivered damaged (Hair crack in buttom of the Bajaj Majesty Sandwich Griller ) product repeatedly in replacement.
My Order ID was 1 16887340625854000.
after holding this order for the last 40day they have canceled the order without customer concern.
is this the way.
If you look at my Order history last 4 orders I have the same issue.
RESOLVE
I have placed an order of Sofa set on 28th Oct19 and the committed delivery date was 14th Nov19..
Unfortunately the order not shipped yet and I have Requested many times to cancel the order and refund my money..
But this is very unfortunate that your executives without resolving my issue closing the request..
This is very bad experience with filpkart service to Customer..
Need Early Response.
Thanks,
Kishore
Dear sir I purchased Motorola 80.5cm (32 inch) HD Ready LED Smart Android TV with Wireless Gamepad (Order ID – OD116878598794332000 )on 28th October 2019 and delivered by 30oct 2019..But 3rd November is installation date given by flipkart but that was not done than more than 3 times i approached flipkart customer care they are postponing issue with telling useless words. Today is the last date for installation..Really still iam suffering with this issue ….I know the process of installation but I don’t want to break the installation policy conditions please help me in this regards
Thankyou
Sir
I ordered Reebok shoes one month back and I received my order on time and as per ur policy very next day I put up return request due to poor quality and size was not proper But my request was cancelled and 3 to 4 telphonical talk to ur rep I again put up subsequently 3 more request but all are cancelled. It is very sad for me that such a reputed company is doing so.
All cancelled request without any standard reason I had copy of that.and my product is still with me.nobody communication to my no.
Kindly resolve my problem it guide me for next step.
Regards
Hi flipkart,
I wonder about my last maybe 5 years above association with you . Due to one of my return issues I have contacted your customer care , I asked for a call request and today at 3.52 pm I have received a call from Pradeep Can you please go ahead and listened to the call??? He put me on 9 mins hold and disconnected the call… so poor is his listening. More over he was so bad on the call. Please go ahead and take some strict action against him. And let me know about your actions. Also after that resolve my issue regarding my return request.
Sayani Dasgupta
I am a seller in Flipkart. I had ordered (OD116981767078673000) for a Flipkart packing tape on 05-11-19 paid through Phone pay (transaction ID- C1911051936255222445617) as there was no COD facility. On 11-11-19 I received a notification of delivered though it was not delivered to me. I had logged a complaint ticket no- IN1911161916045239161. Yesterday a guy from Bluedart courier brought the same parcel and claim Rs. 235/-. He said this was booked under COD.
Don’t know what happen ? An ordered of 5th Nov still not received and Flipkart ask for money what I had paid through Phone pay earlier.
I want my parcel or the amount within 48 hours.
Thanks & regards,
Flipkart is a fraud company. It cheat to me.i order mi A3 is 16650 and delivered A46 thi around 4000. I request to customer support last one month plzzz change my product but no one can reslove my issue.they turning me round and round .they r not accepted their cheat .I request u to all plzzz dnt order any product from Flipkart otherwise u r also cheated like me .
If any dnt plzzz contact me on 7904955431 or 8670714663 Be aware to this type of fraud company. If u see their evidence I have also their video and pic. So I request u plzzz save urself against this type of company bcoz their business to fraud everyone
LAST TIME I ORDER 3 PCS MONTHLY PACK OF HUGGIES , BUT ONE ITEM IS MISSING FROM THERE,
https://www.youtube.com/watch?v=_J6i2ReiMZ8
PLEASE SEE THIS VIDEO, I REPEATEDLY COMPLAIN BUT NO SUPPORT FROM FLIPKART HELPDESK IS MADE. Last time call me flipkart executive and tell me & mail me that 20th nov 12.30 pm our concern team call you and solved your problem,but no boday call me , Incident: IN1911201214559595162 ,
never shopping with Flipkart it’s fake shopping app I receive many times wrong and diffactive product and I request for return my account block l request many times but not respond hate this Flipkart shopping app and never recommend anyone
I ordered Adidas Originals Men Ar Sneakers worth Rs 5561 rupees and When I raised complain You Flipkart blocked my account and previously I had also ordered two hoodies at other address worth Rs 4048 and and I haven’t tried them too as I was outstation and what if the hoodies doesn’t fits me then I have to return the hoodies as well so overall my 9609 rupees are stuck in that account and Flipkart has blocked my account ,please give me resolution as soon as possible ,Please and Thanks.
I also bought a product and it delivered by 18 November 2019 but the product is totally different as displayed by flipkart i alredy requested for return but no answer from seller side
Plzz help me to get refund
I called to consumer helpline number and registered my complain about a microphone. My docket number is 17 59137.
Order ID – OD116670437788127000
Flipkart Perfect Homes Nevada Engineered Wood 4 Door Wardrobe
Seller: OmniTechRetail
Dear Sir,
I really disappointed with Flipkart .
I don’t understand why you are deputing your technician again and again once we declared that we don’t want such Defective Product ..
This is mentally harassment from Flipkart to me and my family again and again …!!
As per latest report on dated 29th Nov 2019 Chandrakant Shinde ( Employee ID – IPJEMU0023 ) visited but unable to repair ( Screwed the Hinges to level the door but now Hinges came out from screwed positive) .. It is totally harrassment and trying to foolishing us !!
As per last report on dated 27th Nov 2019, Mr. Vishal V ( Flipkart Customer Support ) and technician Mr. Ajit Gupte ( Employee ID – IPSMuJC2905 ) why both are phishing us .. ( that the wardrobe seller does not offer refund and hence, won’t be able to fulfil your request ) .. We know only Flipkart not the seller .. !!
Kindly refund the amount ,if the problem doesn’t solve , the issue we are forced , the complaint may have to raise it to appropriate Authority like Consumer Court and Police also for Mental Harassment Case ..
Thanks ,
Main 20 November ko Flipkart se ek phone order kiya tha Mi A2 to use phone ki battery backup bahut kharab hai din mein 2 ya 3 baar charge Dena padta hai Hi to main yah phone refund chahti hun mujhe refund kar dijiye Mera request aap log kyon reject kar rahe ho mujhe yah phone refund chahie mujhe dusra phone lena hai mujhe yah phone refund kar dijiye please mujhe yah phone refund kar dijiye MI a2 mujhe refund chahie Mera order ID 117108111932831000 mujhe mera phone refund chahie 3 December ke andar mujhe mera phone refund kar dijiye please
i purchase a electric cattle of skyline 5007( 1.2 lt black)
order id 0d117013307058081000
date 11/11/2019
i found its plug broken and look like it is used product and not work at all. i trying to return.but not proper response from day one to till date from flipkart.
please help me for this matter to be solved.
Dear Sir Good Morning and sorry to interrupt you As this product am ordered to gift my wife , it is so precious to me but long delay happened to deliver the same and Flipkart call center people extending the resolution date from 6 to 7 from actual deliver date on 2nd
Instead of saying sorry they are not try to solve the problem or trace the ekart location As money already collected in full amount and instead of keeping on waiting why Flipkart can send the product by separate courier to me ,
No meaning on informing me to cancel the order and rebook and return the money
So awaiting an immediate respond Order OD117177792323870000
I have book smart TV on Diwali Festival on 26th of Oct and received the same after so many Follow up and same is Defective No open can respond to collect the Damage product Given Date on Date Completed 2 Months so I request for Refund on my order but still Refund is not credited in my account The customer service representative Given Date on Dated.
Order ID OD116905426996677000
flipkart encouraging and backing its seller to sell refurbished product in the name of brand new.
I had bought a MiA1 and that result to became a refurbished one……… and now flipkart is not replying my mail and not even calling for its replacements. they all saying to refund.
why should I take refund as now the market price is 4k high……… if you want to give refund then provide me price as per market price otherwise give me replacement. and solve issue fast
I ordered a Realme 3 pro mobile phone on 3rd Oct,19, My order ID: OD116704688123701000, it was an exchange offer and i paid Rs.8629 as the exchange price was Rs.1400. On 13th oct,19, a delivery person from E-kart logistics came to deliver the product, i opened the product in front of him and found it was a keypad phone Lephone K11, i told him I was not going to receive it but he told me to complain it to Flip-kart customer care for replacing the product and he insisted to take my old phone as it was an exchange offer, i had to pay him Rs.1400 just to keep my old phone after many request. Then started my miserable experience with Flip-kart customer care, whenever i call them, they listen my whole story and respond by saying that they have escalated the issue towards higher authority, in between, E-kart wish-master visited my residence with the replacement but could not deliver as pick-up criteria was not matching, 2 months have passed, there is no resolution. I am really very frustrated and don’t know what to do, please advice.
I took a mobile from Flipkart 2gud. But now the battery problem in the mobile. The return is rejecting. The technician is giving me an update without calling. Flipkart 2gud is not responding to any other mail or call. I told the cunjumar court.
Your docket number 1771163 has been updated, To know the status of Grievance.