Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr Chinnappa Karumbaiah Kuppanda
Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India
Phone: +91- 080-49083910
Email: grievance.officer [@] flipkart.com
Time: Mon to Sat (9:00 to 18:00)
Hi,
I Was Book a cellphonealso make payment as on 26th. Feb.2021 and my Delivery date was 27 th. Feb. 2021… But still I have not received my phone..I was tough with your call center people as s on 27th. Feb. And lounge complain…
They promise me wait till 4th. March will deliver your phone before 4th.mach …Also I got more than 5time call from your call center people and they CONTINUE MISGUIDE AND GIVE WRONG INFORMATION ALSO WRONGLY GUIDE CONSISTENT.. They every time promise will get your phone within 24 to 48 Hours… In today morning call call center people Promise me wait till 7pm. You will get you phone deleted…I have call recording also….
Please tell when I will get my cell phone
Order ID – OD121116468533072000
Absolutely unprofessional and unethical behavior by pickup person. After finally getting a return request, Flipkart pickup person who was supposed to check and take back the product, cancelled the return request without checking the product.
Pick-up was scheduled on 4th March till 9pm. The pick-up person called at 8pm to say he is tired and will collect the product the next day. He immediately cancelled the pickup request without even checking the product. Now we are stuck with a defective phone which costed us 20k and there is no response from Flipkart executives !!
Absolute horrible experience with Customer care at Flipkart. Not receiving call backs even after raising request. Even if we get a callback, the executives cut the call without providing solution. This has been repeated numerous times !! Sick !!
Hi,
I Was Booked a cell phone as on 26th. Feb.2021.with Order ID -OD121116468533072000. My Delivery date was 27th. Feb. 2021… But due to some resins delevry person not delivered my order as on 27th.Feb. than I was tough with your call center people as on same Day(27th. Feb.) And lounge complain I need my cellphone delevry as soon as possible …
On call They promise me wait till 4th. March will deliver your phone before 4th.mach … .
Now today is 5th.March still I have not get my delevry and showing update in my order chat Still waiting till 10th. March…
I had discussed more than 6times with your call center people about delivery.. on every call the promise will get your phone within 24 to 48 Hours … Today morning also had with you call center people again he Promise me wait You will get you phone delivered may be today also…but still I have not getting any proper update….
Please help me to get my cell phone delivered.
Order ID – OD121116468533072000
Regards
Hi
My return order id‐OD121024816423810000
Item‐sleepx dual medium soft & hard by
Sleepwell mattress
Return pickup date 2 March 21
Refund date 3 March 21
No action flipcart reply
Plz pick up order my home
Consumers complain 2598706
No reply pickup my order flipcart
My account flipcart block
Sir / Madam,
I was a happy customer before my last order. I ordered a Levi’s jeans (order ID – OD221130627627775000) and was expecting the same to be delivered but was shocked when I received a skirt instead of that. But I was still confident that you will return it and give me the product I ordered and here you disappointed your happy customer. As the return request is getting rejected again and again. On calling customer care flipkart’s executive told that I have to do nothing only place a return request I did the same but again it rejected. Now I called customer care again and they told me it is because of some operational problem and I am asked to raise the return request again this is for the third time I will be raising a return request.
Hoping to get my product replacement or return. So as to regain faith on flipkart. And please have some good verified sellers.
Order ID-OD121102693038845000
Product- Like Star INI-Pro YG300 Portable Projector (Multicolor)
This is in regards to that my return request has been rejected and my account had been blocked.
I am surprised by the fact that I am not getting support from customer care team and even the escalation team (Aditya). I am also working in Service industry. But the way Escalation team behave with the customer is very frustrating.
I have continually chasing Flipkart for return of the product. I have been updated by customer care executive that it’s a fault on the seller side and your product will be picked and amount will be refunded to me.
I am also mentioning incident number updated to me by customer care executive
IN2103032110484765844
The reason for blocking of my account is high number of unusual returns, I have asked escalation team let’s check what product I have return and they have refused upfront to have that discussion with me.
Please check and do update me, I am ready to discuss on each and every order in my account.
Please resolve the issue and activate my account
Also do update on return status of product
Flipkart sent an internal damage product and when I place a return that rejected 4 times, And finally Seller blocked my account, I’m a plus customer but faced this issue.
I had received a laptops bag on 9th March and requested for return because of quality on next day it was rejected twice and third time wish Master show me that product is damaged it is going 6day and last date for return is 23rd so old help and do needful
I have placed an order OD121273509157044000 in Flipkart with exchange offer which was not getting applied and the customer care executives are not accepting the real problem
This is to request you that return request of my order OD121265961126243000 had 4 times already requested for return and it is rejected due to technical as costumer care told me so please do needful thanks
Hi Sir,
I have ordered a smart watch from the syska brand. As I received the order and opened it, I was shocked that the item was missing.
Kindly help me to get money/product.
Sir/Madam
I bought 2 gold bars of 20 gram Mmtc-Pamp from you via Flipkart which order id OD221025003662029000 AND OD221026246598120000.. But both of our products were not delivered to us by courier and after talking to the courier we came to know that they have been sent back to you..
A mail in BVC courier has also told us that this parcel has been returned to Flipkart seller also which is as following.
And you have canceled our refund, please request me to give you our refund otherwise I will take legal action against your company.
Customer Name
Sunil Gupta
9471929064
———- Forwarded message ———
From: Rohit Mane
Date: Sat, 27 Feb, 2021, 4:44 PM
Subject: Re: Regarding my Docket no. CA68044 and CA84547.
To: sunil Gupta
Cc: info details
Dear Valued Customer,
This is to inform you that from Flipkart we have received Return instruction for the required shipments on the mentioned date. As per their instruction, we have marked RTO status for the same.
Requesting you please note the required details on the docket level and take further follow-up with Flipkart only as we have already marked Return status as per the request of Flipkart.
RTO Date DOCKET_No Consignee_Name CSGNTeleNo Origin Current_Location Payment_Mode COD_Amount Current_Status ATTEMPTS Shipment Invoice SHIPPER NAME
19-Feb-21 CA84547 SunilGupta 9471929064 BANGALORE DELHI Prepaid 0 RTO Out for Delivery 1 105640 MMTCPAMP
19-Feb-21 CA68044 SunilGupta 9471929064 BANGALORE DELHI Prepaid 0 RTO Out for Delivery 2 105640 MMTCPAMP
On Sat, Feb 27, 2021 at 4:17 PM sunil Gupta wrote:
Please send me
———- Forwarded message ———
From: sunil Gupta
Date: Sat, 27 Feb, 2021, 1:45 PM
Subject: Regarding my Docket no. CA68044 and CA84547.
To:
Hello,
Bvc Head Branch Mumbai
Sir.
There are two docket no. Which is not delivered to me. I want to know why my parcel was not delivered and where is this parcel right now.
So please send me tracking details of my Docket number CA68044 and CA84547 at my same email address attachment. This is urgent.
Thanks with Regards
Customer
Sunil Gupta
Bengaluru
Mob. 9471929064
hii i have oder product in feb and i was got delivery date but it was extended 2 times and also at the end it was cancelled from flipcard.again i have orederd on 7 march but gain on time product was not delivered and extented time 2 times.it is not acceptable.
help to get my product.
I was not happy with the product which I bought and I want to return it. And the new policy is not providing any return but only replacement, since the product is un-usable with in my room, because of the size, then what is the point of replacement. And the customer service representative was too rude at handling this case. Who can help me to get the refund.
Refund Id: 12102131003709674426