Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr Chinnappa Karumbaiah Kuppanda
Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India
Phone: +91- 080-49083910
Email: grievance.officer [@] flipkart.com
Time: Mon to Sat (9:00 to 18:00)
Your Kosi Kalan team is very bad, they do not deliver any order on time and ask for petrol charges, please change this team, I am very upset with your team, none of my and my neighbours’ orders are delivered on time. I have also called customer support several times. But no help was received. please call me on my number i want to give you information about them thanks
MY ODER NUMBER IS OD122589430947209000 pls openthis phone
I have ordered a wallpaper on 9 Sept 2023, the order showed on system that it will be delivered on 12 Sept 2023, so the payment was made online, later it showed that order failed to deliver, hence it returned, No one called no one texted me for the delivery and still it got returend. I raised a concern and received 2 calls from customer cared they told some will call or resolve the issue by 20 Sept 2023 but on 18 Sept 2023 the order was updtaed as delivered. The order is still not delivered to my address, No one called, no one asked for OTP still it’s showing delvered. I again called the customer care, It was todl that the order is not delivered yet, It’s a system glitch that it’s showing delivered, they are in contact with the delivery partner. Kindly confirm, Is this issue will get resolve or not OR my paid amount has gone and FLIPKART will not going to pay it back to my account or will be not resolving the issue.
Order ID: 0D329110;789730425100
Amount Paid: Rs665/-
Thanks,
Alim Shaikh
Hii sir I have ordered a new laptop Asus tuf f15 rtx 2050 .. But it has been cancelled automatically without any information… and now my account has been blocked… so can you please solve my issue
I have booked Some dryfruit from your outlet by online,paid him by Google pay.but after payment, no MSG for delivery??? The name of your outlet is acrol fashion,the date of booking is 5/10/23.
Kindly look into the matter seriously.let me know it.
Thanks and regards.
Mangesh Chavan.cell no ,9422062774.
I am not received.i want to refund.septamber 5 order pannen.cash on delivery nu order pottutu .online payment pannitten.order rum varala delivery agala.delivery achinu status kamikkuthu.place help me.my order I’d .OD329078105308470100.
u r delivery partner &wishman cancelled my order unnessecery my city vrindavan pin code 281121 and my ac also block
I am Hrudananda Khilar prime customer of Flipkart and I am facing serious issues regarding money deducted from my account but order not place and money deducted and axis Bank credit Card customer executive officer say money deducted and flibcart marchent received payment 23 may 2023.8n Flipkart not showing order when placed 22 may 2023.please help to resolved my issue and refund my money.i have provided the prove to check my order balance reference I’d and credit card statement.
I have ordered a Candy Fridge 630L on 30-09-2023.
Actual delivery date is 06-09-2023 but till now the order not received.
The delivery date extend daily. Further it is to submit that I received missed call from delivery person (only single ring) immediately i tried many times to return call from registered mobile number but no response. my order ID: OD429290624906001100,(paid Rs. 37,928/-) and delhivery AWB No. 1192790034054.
my register mobile 99491314320.
Order no. OD329313379574520200
I had ordered 11 items of grocery from flipkart but 4 items among them didn’t received. I raised a query about this and i received refund for only 1 product.
My request for refund was rejected 4 time continuously, the below said is the reply received for my email;
“We’d like to let you know that your return request could not be fulfilled by the seller as their courier partner has confirmed delivery of the item in your order with order id OD329313379574520200 with the product being intact.” Which is completely wrong because I didn’t even received OTP verification during delivery. This irresponsible action by flipkart is very frustrating for me as a plus member and a regular customer for a long time.
Requesting to complete the refund process as soon as possible.
Order I’d no OD 329362080441070100 Samsung ac inverter 1 ton.
Sir, we received the SMS on 14.10.23 the schedule for ac installation and demo on 15.10.23 Sunday. But no person turned up for installation when enquired your customer care that this would be settled before 19.10.23. instead we received SMS installation is done asking for our feedback. Please take up the matter seriously send your person for installation. Thank you
V MAHALINGAM
your Bareilly courier service is very hope less they don’t deliver the order for along time my order I’d 3293×××××××××××7100 for Motorola mobile is pending with ekart courier from 14 October daily messages are received for delivery but no one came for delivery can I know a date when mobile will be delivered if not possible the order may be cancelled I hope some action will be taken at your end
I ordered a phone in sale price now the price was hike.. that’s because your delivery partner EKart logistics not delivering me the phone.. please concern on my request… you should take action on Ekart logistics. that’s was already happened to me.
I have been associated with Flipkart for almost 6-7 years but for some time now I have observed that your service quality has become very poor.
You can check in the trail mail. My order was to be delivered today, for which I was following up with your team since morning, but in the evening I got a message and email from Flipkart that my order will be delayed by 2 days.
If my order is not delivered tomorrow as you promised at the time of ordering, I will cancel all my orders and escalate it on social media about how poor the service mechanism you have.
My order – OD429363452406245100 supposed to be delivery by 8 Oct 2023 but hasn’t been delivered till now.
I have raised concern multiple times over calls and emails to Flipkart but yet not a single progress has shown in tracking.
It’s been 11days now. Very poor service/ customer care
This 3emails send no one responsed.
Samastipur Hub mared delivered 6 order, which i never received yet.
Delivery boy name Raja +91 95729 05306
My contact number 8877922849
Reg : Order ID – OD329422921851679100 this order id I am unhappy with your delivery partner rude behaviour please listen call recording
Dear All/Kalyan krishnamurthy sir
I placed an order for some small items on Flipkart. The delivery boy contacted me and informed me that he was at my place. I informed him that I would return at 6pm. Surprisingly, he asked if he could cancel the order. I am deeply disappointed with his behavior. Furthermore, he used inappropriate language, which was recorded on your IVR line. I even have a recording as evidence. I would like to know how a delivery partner representing your company can speak in this manner to a customer who has not made any mistakes.
Please be aware that I will wait for your calls before I post anything on social media platforms.
Regards
Sunil
Phone number+917022620335
My order is not delivered from 14th October, and no one is looking into it. I am fed-up complaining to customer care.
I need resolution,
Respected Sir/Madam,
I was booked online for a Motorola Edge 40 new smartphone (QTY 02) at your organization and paid a full amount paid by credit card dated on 29th september 2023 Friday.
The official delivery date was 14th October Saturday & the harassment that happened to me since then is detailed below
Name:Nabendu Kar
Product: MOTOROLA Edge 40 Neo (Caneel Bay, 128 GB) (8 GB RAM)
QTY: 02 PCS
Ekart Logistics: FMPP1921100096
Ekart Logistics: FMPP1921013634
1. On 14th October 2023 I received a message on my registered mobile number that the product will reach Kolkata at 11 pm tonight.
2. On the same day at 11:20 PM I get a call that your product will be delivered tomorrow morning.
3. 15th october i got a call at 10 PM that your delivery boy was coming to our residence for delivery.
4. I refused to take delivery at night because I don’t have permission to enter any delivery mat in my domestic complex after 10PM onwards.
5. I informed customer care support the next day.
6. 16th October2023 I got a call at 10:20 PM that your delivery boy was coming to our residence for delivery & I refused to take delivery at night because I don’t have permission to enter any delivery mat in my domestic complex after 10PM onwards.
6. I informed customer care support the next day.On the same day I got a message that if I think I can change the delivery date then I change one of my orders to the 19th.
7. Since then I have not received any further calls for my product delivery, I have called customer care so many times but no resolution yet.
8. Today I am directly present at your distribution house ( Agarpara , Ghoshpara APC Pally) and your concerned person assured me that my product is with them (checked on the computer with my order number). today will be delivered before 11PM and another will be delivered tomorrow.
I am very disappointed to not get any solution from you yet, my credit card EMI has been activated, so you are forcing me to complain on Consumer forum.
This is my humble request. Please give your opinion urgently or take any step on an urgent basis…….
NOTE: I have voice call records against every contact with your customer care executive and I have informed them
The one of my order MOTOROLA Edge 40 Neo (Caneel Bay, 128 GB) (8 GB RAM) was supposed to be delivered on 19th October 2023 it was delivered on time today but,14th October 2023 MOTOROLA Edge 40 Neo (Caneel Bay, 128 GB) (8 GB RAM) still not delivered yet. I have no update yet…… many times I communicated with customer care support regarding that, but nobody has clear information also they misguided me……
I have ordered 72 handkerchief from flipkart and I recieved only 6 now your costumer executive says its seller issue we can’t do anything in that. and the are not allowed us to contact grievance please help us . flipkart is a big platform and we don’t want to destroy your image . 28 october is last date for return after that I was unable to do anything . please help us