Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr Chinnappa Karumbaiah Kuppanda
Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India
Phone: +91- 080-49083910
Email: grievance.officer [@] flipkart.com
Time: Mon to Sat (9:00 to 18:00)
Very poor service of flipkart I have book my order on 5th Aug they it will deliver by 7ty Aug still they failed to deliverd my order. Very bad experience for me of flipkart
Dear sir
A phone call received from Ria mobile no 918850457267 and 919126952414 that i have win filipkart loytery and thereforr have to sendRs 20000 as soon as possibke
I was already lost of Rs 45000 in the name of filipjart and complained was raised in grevieance cell of filipkart and waiting for reply.
My order has been cancelled without my permission and I have used my voucher worth rupees 500, they did not refunded my voucher again.
And poor customer care service,even they can’t understand customer issue..I don’t know what type of employees they hired.. senior denied to help me and put my call on mute and was not replying…you guys only taking customer amount but not giving product…
Delivery boy did not come for product delivery and cancelled order saying that order cancelled from customer side..
I had ordered redmi note 7pro on 8th August 2019 order ID-OD116205365318318000 which was to be delivered by 10th August 2019 but later they delayed it for 3days. Then on contacting Flipkart through chatbox on 13th August 2019 I was assured that the order will be delivered by 15th August 2019. Even on 15th when my order failed to reach I again contacted customer support and they told the matter is under process. Today on 16th August 2019, to my utter disappointment they cancelled my order, stating a lame excuse that courier service is not able to deliver my order which cannot be true as my other orders which I have ordered on 10th have been delivered to my same location by ekart. This kind of slackness and casual attitude towards your customer is highly unprofessional and unacceptable. I need my order at the earliest. Either get it delivered on the given address or the maximum I can do as a customer is that I can go and collect my order from the courier office.The price of phone is Rs16,999 and on offer I placed my order for Rs13,139 in exchange of my old phone and now if I will have to order it will cost me the original price and moreover my money was blocked by your company for so many which I could have used at other necessities.The mental harassment you people have caused me cannot be refunded and without any prior notification you have cancelled my order which is not acceptable.Now I don’t want any refund I want it to be delivered to me at earliest.
Kindly do the needful.
Dr Angira Saha
011 palash hostel,index medical college Indore
Nemawar road,gram morodohat
Pin-452002
ph no- 8085999173
Sir,
Aap hi kuch decision le skte h.
Mail bhi kiya or customer care m call bhi pr koi problem ko ni samaj rha sb apne rules btane m lage hai.
Kya koi is mobile se mental disorders ka rogi ho jyga tb sunega flipkart.
Mera nam SUNNY h.mera order:ID116221392232447000 panasonic eluga z1 pro.
Barcode:596972297685
Problem;
Hume is handset ko 5-10 minute call pr baat,social site pr w krne pr mera sir(head) ghoomne, head bhari, fingure m akdan si problems ka samna krna pad rha h.
Humne handset ki return request bhi ki Pr customer care ka bhi koi possitve nhi mil rha.
Krapya mere handset ko limited period m return kr money ko mere a/c m transfer krne ka kst kre.
Enclosure:1) mobile msg image :4
2) flipkart delivered box image.
THANKU
20/08/2019 SUNNY
Sir,
Mera nam SUNNY h.mera order:ID116221392232447000 panasonic eluga z1 pro.
Problem;
Hume is handset ko 5-10 minute call pr baat,social site pr w krne pr mera sir(head) ghoomne, head bhari, fingure m akdan si problems ka samna krna pad rha h.
Humne handset ki return request bhi ki Pr customer care ka bhi koi possitve nhi mil rha.
Kya hume is handset ka koi option milega jo humeis problem se relief de sake .
Plz help me sir.
Mob no:9807370969
Thanku
20/08/2019 sunny
I ordered LG 6kg fully automatic washing machine on 12 August 2019. And Flipcart tells me it will deliver on 13 August 2019 and on 14 of August it will install. Firstly I didn’t get my order on that day. I tried to call customer care. But no reply. Then on 15 August I had try to call again customer care, then they said me. It will be deliver on next day 16 August 2091. As like they told me, next day my order delivered to me. But deliver guys didn’t tell me when it will install?. I again called customer care to please send someone to install LG washing machine. But customer care services told me, there is no updates for my order. They told me, not yet your order is delivered. I request them and said I already received my order. So please update your system. Till today, customer care services again and again told me, not yet updates. It’s jokes, I can’t do update . There is 4th days for received my order ….. What I have to do now, please reply me.
Sir,
I am Aryan Kumar facing a lot of problems from flipkart as it has been a
month now but I still haven’t received my product as well as money back.
All the executives and back end team are again and again luttering me
around for past a month. I have complaint n number of times uptill now but
no one is ready to help me.
I request you to look into the matter for which I paid 13000 rupees and did
not got the product. Please help me with this problem.
*You may contact me on 9790043621- my mobile number*
Thank you
I ordered LG 6kg fully automatic washing machine on 12 August 2019. And Flipcart tells me it will deliver on 13 August 2019 and on 14 of August it will install. Firstly I didn’t get my order on that day. I tried to call customer care. But no reply. Then on 15 August I had try to call again customer care, then they said me. It will be deliver on next day 16 August 2091. As like they told me, next day my order delivered to me. But deliver guys didn’t tell me when it will install?. I again called customer care to please send someone to install LG washing machine. But customer care services told me, there is no updates for my order. They told me, not yet your order is delivered. I request them and said I already received my order. So please update your system. Till today, customer care services again and again told me, not yet updates. It’s jokes, I can’t do update . There is 4th days for received my order ….. What I have to do now, please reply me.
Mobile. No. 9309984889
I have paid doubly to.flipkart pay later and the money is still.not refunded after so many mails and calls.
I want my refund.
Chstomer care is telling they are wirking but a single.refund needs so.many days working
Please refund
Unable to provide the resolution on my grievance with order #OD116184190759462000
Regarding my above order despite of multiple follow-ups with your team and repeating same story again and again, I am not getting any satisfactory resolution, I expect you to resolve my issue within 3 days.
Your help center is of no use as they do not understand the problem and close the ticket without customer knowledge, many of the occasion get the message that we are unable to reach out to you? where as entire world is bale to reach out to me.
1. The product is not working as expected
2. It damaged my SIM due to which I had been under mental stress
3. Unable to connect with my mobile network
4. Wrong invoicing details
I hope you understand the seriousness and act fast.
One of defected mobile being delivered, when online ordered through Flipkart, to me.
Flipkart making me to face too much Irritating Trouble in REFUND IN RETURN of the concerned mobile.
It was a BLUNDER to go for Online Purchase of Phone through Flipkart site.
Now ‘Flipkart’ DENYING to proper REPLACEMENT.
Flipkart is Making me to face an HUGE IRRITATING TROUBLE in providing REFUND in Return of Concerned DELIVERED DEFECTIVE MOBILE.
Is CUSTOMER Care SERVICE of Flipkart to its ‘Customer’ DEPEND on their MOOD ❓
Concern has NOT BEEN RESOLVED by Flipkart of its ‘Customer’ till yet.
Due to its Malfunctioning Irritation facing in PRE-DEFECTIVE Delivered Mobile.
Malfunctioning issues in PRE-DEFECTIVE Delivered tecnomobile are_
-During Call Display DON’T turn ON
-Camera Quality, Image taken NOT even Good
-Screen Resolution NOT even Good
-GPS option On/Off itself
Malfunctioning Going On, Issue NOT RESOLVED.
Have read somewhere in @Flipkart website that “Customer SATISFACTION is Our HIGHEST Priority”.
But it seems that Flipkart Has Not any even a Single Interest in its ‘Customer’s’ SATISFACTION.
Flipkart will Not REFUND ❓
DISGUSTING Experience with Flipkart.
IRRATIONAL BEHAVIOR of Flipkart
Hi,
This is my painful duty to inform you that its worst experience from flipkart. below is the date wise details for incidents.
8Aug : Order placed
9Aug : Order deliverd
10Aug: Expected to install the Item but no one contacted till 12 Aug. After that we call to CS
(Customer Service) and they said status is not updated yet.
13Aug: Engineer visited and when he unpacked the item we found some accessories missing and we filed a replacement request. Engineer was supposed to come on 13-16 but not visited till 19 Aug.
19Aug : Replacement Request Rejected without any communication.
19Aug : New Replacement Request filed.
20Aug: Technician visited from midea and asked us to communicate to Flipkart.
22Aug: Replacement Request Rejected again without any communication and Reason.
22Aug: Called to CS (Mr Vikas) told us we were going to wrong process and item cant be replaced.
We customer at like a ball between 2 parties (Flipkart and Midea). During these days we called multiple times to CS, multiple Mails even escalation (cs-head@flipkart.com) but no one taking any action on my issues.
We were wrongly communicated by CS each time.
please do the needful
grievance.officer@flipkart.com does not work, NDR received
I had purchased MI TV with order OD116118402165138000. The product delivered by Flipkart was defective. so, I had raised a replacement request on 31st July. The replacement request had been approved on 6th August but pickup of defective product has not been done yet.
I have filed a complain in national consumer forum with docket 1518740 on 14th August and they asked me to go to district consumer forum after giving a prior notice to your company.
SIR MY IS ANANAD KUMAR M i send messege from land mark happrnesr move mart my order hass been not delvery so a m alredy complent by nation consumar office .please sir emadiatly this my OD 116247088936321000 and EKART LAGISTIC No FMPPO0338577458 my
register contact no 9731872973 and item redmi note 7s booking from date august 13th 2019 and delvery date to expeted date august 19th is date no delvery please quick past
I am a Flipkart plus member oh sorry actually i was because my account is locked… and having around Rs 500 in my Flipkart Wallet, how can i use that amount (I called at your customer care number and logged the complaint for the same on 13th august and its was informed me that time i will get a call for this problem by 16th August, but till now no body called me for this problem resolution).
Today i called again at your customer care number and they said the amount is in your wallet and is safe, but you can not use that amount because your account is freeze (it’s like food in front of you and your hands are locked). So please tell me how and when i will use the amount.
Please unlock my account to use the remaining balance for the sort of time so that i can use the amount and then I will not place any order again or you can lock the account again. Please don’t say to me that system has locked me out and you can not do anything about it, because i know that nothing is impossible in the system (Because we/you made this system, system didn’t made us).
Hoping you are understanding my concern and will take my concern seriously and in very very positive manner.