Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr Chinnappa Karumbaiah Kuppanda
Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India
Phone: +91- 080-49083910
Email: grievance.officer [@] flipkart.com
Time: Mon to Sat (9:00 to 18:00)
Dear Officer,
It is an utter disappointment to see poor after sales service from Flipkart.
After close comparison with other websites, i chose Flipkart to buy a Smart watch during the Big Billion days.
I purchased Samsung Galaxy Watch (Order ID-OD119968581608887000) from Flipkart on 16th Oct, 2020. It got delivered on 18th Oct,2020 and on the same day in the same hour of receiving it, i raised a replacement request (via Flipkart customer care executive) for the same since the box’s seal was tampered from both the ends. (Image attached).
After no updates till 22nd Oct, the replacement request got cancelled, which is when i repeatedly called Flipkart support executives on a daily basis to get the product returned BUT,there has not been any resolution to my issue.
My repeated return requests got rejected, replacement requests got rejected and Flipkart executives blamed it on Technical system issues going on at Flipkart’s end.
Please note, the box is in the same shape as it was received. I haven’t opened the product after noticing the tampered seal of the box.
Requesting your support to get this product returned as soon as possible and to train the executives to be able to address such queries in quick time. Looking forward to hear from you very soon.
dear officer,
First of all why flipkart does not put Nodal officers mail I’d and no on there site.
flipkart makes false promises and gives fake products .
I received damaged and used geyser and unbranded pipes .
after delay in services u r not even bother and we have to follow up
Hi,
I would like to inform you that I have booked a lot of orders from
flipkart, and the same way i have booked a Thomson TV on date 15/ Oct and
the same product was delivered on 20/ Oct.
The Engineer visited on 22/ Oct and opened the TV box and checked the TV,
there was screen damage now am checking the order details there was showing
that you will get your refund, but i do not want to take refund i want to
replace this product. So this is a humble request to you kindly help to get
a replacement of my product asap.
Thanks & Regard’s
Vibhav Bajpayi
7834933218
Res sir/mam i ordered my phone on 18/10/2020. My order is OD219977650885174000 this.
The delivery date given by u is 21 oct and than 26 oct 2020. But yet my order is not delivered. I call in ur national casumar help line and docket number is 2346083. Sir plz take some action and my order deliverd to me . And given me acctual date when my order deliverd. Thanks, plz take an action as soon as possible.
order No. OD119970349907479000
Hi,
I placed order No. OD119970349907479000 for various items amounting to little over Rs.5000/- thus getting 10% discount by making payment through SBI Card as per the offer. In my above referred order besides other items, I have ordered 2 units of Jodhana Psyllium Husk with 2 packs of 500 grams in each unit i.e. 4 packs of Jodhana Psyllium Husk were to be delivered to me. However, actually, I received 1 unit with 2 packs only. The second Unit with 2 packs not received at all. None of the Customer Service Executive understood the issue and even made me hold the call for 32 minutes and 28 minutes on 2 occasions. Finally, Mr. Gafoor Ahmed, supervisor, understood the issue and raised a refund request at his end. I received a message of refund of only Rs.193/- instead of Rs.640/- which is the price of the item. On being asked the reason for lesser amount of refund, I was informed that with this return, my total spending under the order is below Rs.5000/-, hence not eligible for discount offer under SBI Card. I never asked for the refund and wanted the product. Refund was initiated at your end only. Why I am being penalized for the fault of the seller. Where is my fault? My only fault is that I made purchases at Flipkart. As such, I seek your kind intervention in the matter to ensure that full price of the product is refunded to me.
Thanking you in anticipation,
Regards,
Sushil Kumar Goyal