Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr Chinnappa Karumbaiah Kuppanda
Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India
Phone: +91- 080-49083910
Email: grievance.officer [@] flipkart.com
Time: Mon to Sat (9:00 to 18:00)
Order ID – OD119201973413605000
This is to inform you that I have been cheated by flipkart website , I ordered IPHONE 7 plus and received detergents.
I spent 36999/- which was my hard earned money. Today when courier guy came due to hygiene issue I told him to place a box on my house wall and I showcased my id to him and ask him to wait so that I can sanitize the box. When I went in to get the sanitizor delivery guy left leaving the box on wall itself. To my wonder when I opened the box what I saw was literally unbelievable instead of phone I was given detergents. Also my package wasn’t covered in Flipkart Plastic bag.
I am not getting any help despite of escalating on your site. Hence at last I am writing you to give me a solution – I need my money or phone on priority. #Flipkart# Due to pandemic situation thr I am unable to contact you as you are not replying to my emails and no phone support is available. Please return my hard earned money or give me the phone. From 2 days I am not able to sleep..Please call me or email
#Flipkart#
Still haven’t received any resolution. Please help me in this regards.
Dear
Sir
Sub : issue with delivery order
ID – OD119173619886947000
I Ordered realme tv 32 inch on 16th July 2020 and delivery date 22th July 2020 but product is not delivered.i Complaine flip cart customer care says 29th July 2020 my logistics team concert you and solve your issue immediately.but any one no help me.
Please help me.
Ritu Ranjan kr
Let’s approach the court.
To :
Grievance officer,
(Mr. Chinnappa Karumbaiah Kuppanda or any such officer so designated)
Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India
Sir
I am writing to you regarding my subject compliant against subject order ID : OD119060761378733000, supplied through your Company website.
I had ordered subject product i.e Adlakha Furniture NESTING TABLE Solid Wood Nesting Table on 3rd July and it was delivered on 16th July 2020. Price was paid is around Rs 5400.
On opening the carton on 17th July 2020, to my utter surprise and shock I found that the product quality is extremely bad.
I immediately contacted Flipkart through chat/phone, on 17th july 2000 and later on 19th july 2000 and told your executives about the extremely poor product quality and that the polish is uneven and on one side of the table there is a big patch of white/yellow color which is reflects poor surface preparation and uneven polish. I informed your executive on calls and chats, that it is a damaged and repaired product, as it has holes which are filled with pieces of wood. Thus informed that it is not a new item, rather it is a used product. Overall it is unprofessionally made table and I have already requested them for return and refund of money.
I told that this supplier because of its unprofessional and nil quality standard is not capable of supplying quality products and action should be taken it remove from your shopping list to avoid disrepute to Flipkart brand.
The product is no way near to what was offered and appears on your website, despite high price being charged.
I informed Flipkart to needful for return and have been following up regularly from 17th July onwards, for which please see the various chat message, mails and photos uploaded from 17th to 24th of July. Each time I am told that my issue is under resolution and your team is working out a resolution and issue will be resolved, first by 22nd July, then by 23rd July, then by 24th july, however it is still not resolved and same is showing on your website .
Despite all the above action, my issue is still not resolved despite so much of follow up.
I am raising this level to you and expect you arrange to immediately resolve the issue and arrange for refund of my hard earned money and refund amount to me, due to above reasons and arrange for lifting of the aforesaid damaged & poor quality product from my residence.
Please respond on priority.
Thanks
Hs Rajpal
Dear Sir,
Sub: issue with refund of Order ID – OD118917774633240000
I ordered Bosch washing machine on 16th June 2020. While ordering delivery date was showing as 29th June 2020. Flipkart couldn’t able to deliver this order on time and they asked me to wait till 3rd July. I thought I will receive my product by 3rd July but, my expectation was wrong. So I cancelled my order on 5th July and asked for refund. Company said product will reach the seller by 14th July and I will receive my refund my 22nd July. As they said product reached the seller back on time and on 22nd they updated my money got refunded to my Citi Bank credit card account. I got shocked when I checked my cc account, as I have not received the refund amount. I have escalated the same to your customer care officers , they are telling issue is going to resolve by 14th Aug. Why should I wait for all long.??? Who will pay interest for that amount ?? If I will not receive my refund by 27th July , I will approach consumer court for sure.
Hey just wanted to know did you receive any help from flipkart because I am facing the same issue I have been running for help since 14th July now my bill is due for 6000 .. If they don’t help I have to pay from my pockets
I am doing follow up on my laptop which i received and once i charged and started it waas not functional I raised ticket and it shows that delivery boy checked the laptop and it was functional i am not sure how delivery partner/boy checked the laptop then charged and verified that its functional. I raised ticket and now the response will be provided on 29th July which will cross my 7 days return policy. Request you to intervene.
Hi Team,
OD119243636093056000
I have placed the order on july24th as they promised the order suppose to deliver on june25th 11 AM. Still now the order is not delivered and even the order status shwoing as approval on hold. Even i have paid the full amount through my hdfc credit card. Customer care pepole are not resolving the issue. Even i have ask the customer care please cancel the order they are saying the seller is not enabled the cancel option. They are put me in trouble . Please help me on this issue.
I have placed the order on july24th as they promised the order suppose to deliver on july25th 11 AM. Still now the order is not delivered and even the order status shwoing as approval on hold. Even i have paid the full amount through my hdfc credit card. Customer care pepole are not resolving the issue. Even i have ask the customer care please cancel the order they are saying the seller is not enabled the cancel option. They are put me in trouble . Please help me on this issue.
To the grievance redressal officer Flipkart Internet Pvt.Ltd.
I had ordered 2 pairs of Clymb lightweight shoes Order ID:1191410251036270008 ft.12-07-2020 for Rs.782 on COD payment. The parcel was delivered to me on 25th by your Ekart and cash payment made as your delivery agent did not have card payment device. On opening parcel it contained only one pair of shoes. The Ekart delivery agent was immediately contacted on his number but he refused to return and told me to contact customer care or file police complaint. A complaint was registered with your customer care executive Mr.Karan on your customer care number but he informed me only refund can be made in this case to my bank account. As your returns and refund portal was not taking bank account details the same was communicated to your Mr.Karan who entered the details and informed that refund will be initiated by 28th July in my bank account. On 26th I received SMS from Flipkart that seller has refused to accept returns and email has been sent to me with details. However no email has been received. I again contacted Flipkart customer care and spoke to your executive Shambaid and communicated my concerns. He asked me for my alternate mobile number and disconnected the conversation. On trying to connect to Flipkart customer care again I received recorded message that my numbers have been blocked. Kindly note that I shall proceed with legal action against Flipkart with the local police station and file a criminal offence under section 420 IPC and also go to consumer court for relief along with compensation for harrassment and mental torture which you may kindly note. You are requested to immediately refund my payment into my Bank account.
Order ID: OD118692516786528000
Hi,
My Name is Chetan Jadhav, I have purchased Bosch Front load washing machine from Flipkart on 25 May 2020, As per Flipkart assurance the same was supposed to install by 29 May 2020, but after taken several follow ups I didn’t received response from your team, hence I put a return request on 3 June 2020 and same has been approved by your side along with seller and I received mail that the same pick up will done by or before 18 June 2020, but again your failed to pick up the same and I got another mail that the same pick up will done by or before 16 July 2020.
Meanwhile I have taken another Washing Machine from Vijay Sales and they installed the same within given time.
Now your team has refused for pick up the same.
Now here I am requesting you that Kindly look in this issue and resolve the same as my 28999/- had been stucked with you since 2 Months.
I know you are professional company with great ethics towards customer service, but here I had have terrible experience from your side.
I hope that you will resolve this issue by take back your machine and refund me.
Dear Sir,
Sub: issue with return and refund of Order ID – OD119095500736082000
I ordered a sony headphones modal sony ch 510 Bluetooth headphones from Flipkart on 7th July 2020 for RS.3449 .It was delivered on 14th July 2020. After unboxing and checking i realized that i received a damaged product and its not functioning well as i ordered it for phone call . During on call i can hear my own voice with echo. so i requested for return and input refund on the same day(on delivery date 14th July 2020) today is 28th of July and my problem is still not resolved . Everytime after technician visit i receive a massage
— return request is being cancelled –my return request has been cancelled 2 times .even technician considered that product is not functioning properly . This is the 3rd time i have requested for a return thereafter i have no option for returning. Also Flipkart customer service is not setisfactory . I also raised a complain of Flipkart through National consumer helpline. my docket no is – 2138411 i request you to please help and please intervene.
Thank you
Parveen
Contact number-7015074568
Dear Sir,
I had ordered a Classic Shoppe Wall Shelf ( Number of Shelves -3) Wooden Wall Shelf ( 1 Quantity ) on 7/07/2020 for which I paid Rs.873 via flipkart.
I was delivered wrong item by the seller on 12/7/2020.
Subsequently I complained on Flipkart Website, and my wrongly delivered item was replaced by the seller on 20/07/2020 and I was delivered another parcel on the same date.
When I opened the fresh parcel, I was surprised that this time again, wrong item has been delivered by the seller.
I had earlier also approached the flip kart, but neither i have been supplied the correct item ( as ordered by me ) nor the amount has been refunded.
Kindly look into the matter, as I am a regular customer and only this time facing such a harassment .
I request you to either supply me the correct item, or cancel my order and refund my money.
Hoping to have a favourable response from your end at the earliest.
regards
Jitendra
9971430806
hello all,
i order wirlpool washing machine on 19th july my order id is
:Replacement Requested Replacement ID: 12101924341069983420
i am not getting any satisfied answer from your customer care center ..
please help me and solve my problem as soon as possible
ID: 12101924341069983420
hello all,
i order wirlpool washing machine on 19th july my order id is
:Replacement Requested Replacement ID: 12101924341069983420
i am not getting any satisfied answer from your customer care center ..
please help me and solve my problem as soon as possible
Hi Team,
I would like to inform you that I have placed an order whose id is OD119265090399367000. I didn’t have received yet my order but status is showing as delivered at 8:15 PM 29.07.2020.
So, I request you to look into the matter and do the needful.
Thanks and Regards,
Dear sir,
I had ordered 2 “BLACKBOOK OF ENGLISH VOCABULARY” books order id OD119186025605857000 on 17/07/2020 for which I paid rs718 cash on delivery but when I received the package their is only 1 book inside the package
Subsequently I requested for return the order on flipkart but they reject my request then I call on helpline no. But they didn’t resolve my issue.
Thus I complained in consumer forum my complained no. 2144025
I again request you to resolve my issue (return my money or give me 1 more book) otherwise I take further legal steps against flipkart.
I hope you understand my problem and resolve it very soon
Thanks
Dear Flipkart team,
Order Number:
OD119246218868461000
I had placed my order on 24th July for Vivo Z1 pro and made payment of Rs 17885 online through Canara Bank.
Expected date of delivery was 28th July, but they extended to 30th ..
Today is 30th..and I haven’t receive my order. Customer care service also not helpful.
I’m so shocked to see so many complaints here.
Didn’t expected this kind of poor service from Flipkart .
Kindly take action as soon as possible. I want my product urgently.
I ordered real me bud wireless earphone.
My order id Od 119239166443960000.My products accessories are missing and I have connection problems.I tried with consumer executives but no response from them.I requested for replacement but they rejected.I am very dissatisfied vwith this product.Plz help me.
Sir,
I have ordered a Shampoo(Matrix By Fbb Opti. Long Nourish Protect Shampoo 200Ml + Conditioner 98G) from flipkart on 21st July 2020 with order ID OD119217570322606000 and I received the wrong/duplicate product today(01/08/2020). I paid ₹360 for this product for no use. So I forwarded complaint to National Consumer Helpline and the Docket No. for the complaint is given below,
Docket No. : 2148156
Please take appropriate action against it or i will do the further proceedings
National Consumer help centre….Complain no 2151232 ….I ordered Mars foundation & miss rose combo lipstick s from the Flipkart at 27 July 2020…I received both product at 31 July 2020..but that time I am not available at home….so 3 Aug I checked both product and I am not satisfied….so I want to return both product…but I can’t..both product are no returnable….so plz help ….I want to return & get refund
It’s been so long I didn’t receive my product there is no response till now they just keep waiting me for my product my order I’d is OD119182666914001000 pls help me out . And provide the proper resolution to me
23/07/2020
GOOD EVENING
THIS IS TO INFORM YOU THAT THE ISSUE OF REFUND OF FAULTY MOBILE IS STILL PENDING. THERE IS CONTINUOUS CORRESPONDENCE FROM MY SIDE BUT TILL DATE I HAVE NOT RECEIVED ANY SATISFACTORY RESPONSE. ONLY NEW INCIDENCE NUMBERS ARE CREATED EVERY TIME I CALL. MY BANK DETAILS ARE ALSO TAKEN FOR REFUND. TECHNICIAN VISITS ARE SCHEDULED BUT HE DOES NOT VISIT AND THE MATTER IS NOT YET SOLVED.
EVERYTIME I AM GIVEN A NEW DATE FOR FINAL SETTLEMENT OF ISSUE THE LATEST BEING 07.08.2020. THIS IS GOING ON FOR THE PAST ONE MONTH EVERYTIME THE ISSUE IS ESCALATED BUT THERE IS NO ACTION. PLEASE STOP TAKING YOUR CUSTOMERS FOR A RIDE AND SORT OUT THE MATTER IMMEDIATELY.
REGARDS
RAVI
05/08/2020
Good Evening,
I was assured of a settlement of the issue of refund of faulty mobile before the 5th of August, 2020, but today(04.08.2020) I got a message saying that you cannot process the refund request. I do not understand when you have already taken my bank details around two weeks ago how you can now say the refund cannot be processed. I was assured by your customer support executive on 30/07/2020 that a technician would visit within 3 days and the refund would be credited to my bank account within 2 days of the technician visit, this was also put up on my order section. Today(04.08.2020) after receiving the message of refund request cannot be processed I called the customer support and was told by Sneha Singh (mob no 917316657600) to contact the Yu customer care centre, but I very clearly told her that I had purchased the mobile from Flipkart and it is you who should call them not me, but still I tried calling the number 01244811000 she gave me which was not ringing. I again called the customer support and was asked by the executive if the technician had visited when I answered in the negative, he said the issue has been escalated and the problem will be resolved by the 7th of August, 2020 by 3.30pm.
I do not understand why are you dragging this matter unnecessarily, it should have been resolved by now as it is you who has supplied a faulty mobile so you have to sort this matter do not expect the customer to follow up with the seller and its service centre.
ORDER ID: OD11896652827125400(DATED 22.6.2020), IN2008011957082600492 (DATED 01.08.2020)
Regards
Ravi
ORDER ID: OD11896652827125400(DATED 22.6.2020), IN2008011957082600492 (DATED 01.08.2020)
23/07/2020
GOOD EVENING
THIS IS TO INFORM YOU THAT THE ISSUE OF REFUND OF FAULTY MOBILE IS STILL PENDING. THERE IS CONTINUOUS CORRESPONDENCE FROM MY SIDE BUT TILL DATE I HAVE NOT RECEIVED ANY SATISFACTORY RESPONSE. ONLY NEW INCIDENCE NUMBERS ARE CREATED EVERY TIME I CALL. MY BANK DETAILS ARE ALSO TAKEN FOR REFUND. TECHNICIAN VISITS ARE SCHEDULED BUT HE DOES NOT VISIT AND THE MATTER IS NOT YET SOLVED.
EVERYTIME I AM GIVEN A NEW DATE FOR FINAL SETTLEMENT OF ISSUE THE LATEST BEING 07.08.2020. THIS IS GOING ON FOR THE PAST ONE MONTH EVERYTIME THE ISSUE IS ESCALATED BUT THERE IS NO ACTION. PLEASE STOP TAKING YOUR CUSTOMERS FOR A RIDE AND SORT OUT THE MATTER IMMEDIATELY.
REGARDS
RAVI
05/08/2020
Good Evening,
I was assured of a settlement of the issue of refund of faulty mobile before the 5th of August, 2020, but today(04.08.2020) I got a message saying that you cannot process the refund request. I do not understand when you have already taken my bank details around two weeks ago how you can now say the refund cannot be processed. I was assured by your customer support executive on 30/07/2020 that a technician would visit within 3 days and the refund would be credited to my bank account within 2 days of the technician visit, this was also put up on my order section. Today(04.08.2020) after receiving the message of refund request cannot be processed I called the customer support and was told by Sneha Singh (mob no 917316657600) to contact the Yu customer care centre, but I very clearly told her that I had purchased the mobile from Flipkart and it is you who should call them not me, but still I tried calling the number 01244811000 she gave me which was not ringing. I again called the customer support and was asked by the executive if the technician had visited when I answered in the negative, he said the issue has been escalated and the problem will be resolved by the 7th of August, 2020 by 3.30pm.
I do not understand why are you dragging this matter unnecessarily, it should have been resolved by now as it is you who has supplied a faulty mobile so you have to sort this matter do not expect the customer to follow up with the seller and its service centre.
Regards
Ravi