Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr Chinnappa Karumbaiah Kuppanda
Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India
Phone: +91- 080-49083910
Email: grievance.officer [@] flipkart.com
Time: Mon to Sat (9:00 to 18:00)
Hello Sir/Mam,
I am Haidar Ali, a customer of Flipkart. I ordered a Mobile on 8th April, still not receiving, the date is changing and extending, today is 18th so many days i am waiting, so finally i decided to cancel the order.
Please let me know the process to get the refund as i have purchased it by Bank EMI.
I contacting you as i have not got any resolution from support them.
Looking forward to hearing from you.
Thanks and Regards,
Haidar Ali
Mob: 9635242896
I ordered a tv on 22 march 2020, i didn’t received yet. I raised a lot complains. They are dates and changing dates continuously. They have called me and disconnected the call many times as their wish. I didn’t get any valid resolution from Flipkart. I can’t wait more. Now i can see the estimated timing is 30jun. I can see that a customer has no value to Flipkart. Now Flipkart is downgrading its service. Please do the needful as soon as possible.
Firoj Mallick
9681522269
hi i am from nagpur. i ordered a realme mobile on 23 mar 20.in few day they didnt shipped item and later on lockdown imposed. on 07 may 20 item reached to nagpur. due to red zone item not delivered. my itself went to ekart hub but they denied to give to me. then they started giving date again and again. i am calling customer daily but no use. they are saying there is some problem but not telling what is problem. i am highly frustrated now. this is prepaid order. now they want to cancel me. after so wait and paid money why i cancel even item in same city. my order id-OD118159720783667000 and delivery tracking id is FMPP0462793165. if i dnt get solution it will to court
Hi, my name is Priya and I had booked my flight ticket through Flipkart Travel, due to COVID-19 the flights were cancelled hence I went ahead and requested the customer service representative to cancel my ticket and at that point of time I was eligible for a full refund however after few days when I was chasing up for my refund I got to know that my ticket was not cancelled. Again I requested the customer service representative to cancel my ticket but this time I’m not eligible for a refund since the airlines has changed the policy which is not my fault. If the customer service representative had taken correct action I would’ve been eligible for a refund but due to their mistakes I’m being penalized which is definitely not acceptable. I lost my job and I’m in financial crisis and I definitely need a refund. The company is at fault for not cancelling my ticket when requested.
Hi, I have purchased the TV Thomson with 3 years of extended warranty, but received bill only for TV on 22- May-2020 after 2 month delay (Ordered on 21 March). The payment amount for extended warranty is not mentioned on actual bill invoice as well. A separate bill invoice received on mail for it which showing invoice date as ordered date (21-March) though delivery done after 2 month means clear loss loss of 2 month in policy.
Also when I called to flip-kart customer executive, it is said the extended warranty generally start at the end date of manufacturer warranty, but no such communication received from flip -art to customer. Checked same on flip-kart online portal then new information is mention on portal that extended warranty will start from the day of delivery ie on 22-May-2020. Mean complete one year loss either manufacturer warranty or one year extended warranty. Not received satisfactory answer by flip-kart executive over it.
It is complete misleading information and loss to customer for what he already paid
Thank you
Mukesh
9970024690
Sreeram Nair
Attachments
12:35 PM (4 hours ago)
to Krish031974, support, business
TRACKING ID ; FMPC0754782760
REGISTERED MOBILE NO. 9809239966
SREERAM A
SELLER NAME ; XONIQUE VENTURES PTV. LTD.
REG 14- 05
Sir,
Please find attached herewith the photos of above product purchased through flipkart. I had pointed the following issue through return policy.
* Battery heating while charging. –
During first return entry, your technician came and he took 5 mint video, during his test, and he said , its not at all an issue, back side is covered with a shield for protection from heat, phone charge is only coming down 2 percent so return is not possible.
* Rotation screen mode was working even in off mode –
Your technician restarted the mobile that time the issue was not there.
* Poor camera quality.-
He said there is no issue with camera,
I was fed up with the comments of your technician, so i stop talking with him.
Sir, i have not inserted sim card in to the slot , still waiting for my refund or replacement. my return request again rejected by flipkart, and no one contacted me / convinced me its not fair.
I want to replace above product with Real me 5pro (sparkling blue 64gb) (4gb ram), Rs. 13,999/- , iam ready to bear balance amout of Rs. 7000/-.
Pls accept my request. as this product is my gift to my spouse, i want to gift her the best one.
It has been last 2 weeks am running behind flipkart, regarding my above concern, i think its due to lock down, no one responded properly. some times calls are getting disconnected / breaking, while speaking with executives.
Now flipkart return policy also over. I think my requests are not handled properly
Kindly do the needful on urgent basis.
With Regards,
Sreeram.A
Narayana Appartments flat 8
Muttungal, Perinthalmanna Po
Malappuram Dist -679322
PH:9809239966
Manager – Healthcare managment division.
KIMS ALSHIFA SUPER SPECIALITLY HOSPITAL
PERINTHALMANNA
same is the case with my order. I sent several email to the customer care, they are not even giving proper response_/\_, Not sure what else we can do.
I am a old customer of flipkart & this time I blvd & book 49 inch Thomson tv on 20th march due to lockdown it was not delivered so we understood situation & EMI paid… now all r clear & gave permission to deliver but after 2 months I am receiving mail from flipkart to cancel the order & book new ..so I gave compliant to ccare but they r careless & till date no update but if I see in flipkart same model tv they have increased 1k & within 3days showing expecting delivery date…so my question is if new order can deliver they y cant old order cant deliver…I need to escalate to CEO for this issue my order no.OD118162405635902000
Deepak, same is the case with my order. I sent several email to the customer care, they are not even giving proper response_/\_, Not sure what else we can do.
Hi Team,
I had ordered Apple Airpod Pro by paying INR 24,990 but Flipkart sent me fake/clone Airpod Pro on 23rd May 2020.
Now Flipkart is also denying to Replace/Refund. This is product is under flipkart assured and there is product mismatch – I must be given my money back or should be replaced on immediate basis.
Regards,
Abhishek