Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr Chinnappa Karumbaiah Kuppanda
Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India
Phone: +91- 080-49083910
Email: grievance.officer [@] flipkart.com
Time: Mon to Sat (9:00 to 18:00)
i had complaint regarding my pickup i am not getting updated from the shipping partner and they have given a fake comment within 24 hours order will pickup from shipping partner . Very worst experience also same complaint had been given on consumer forum & docket no is 1231345 and flipkart Complaint no is IN1903291231273404979 but no any shipping partner only sending me pickup message and no one came for pickup and even they did not receiving my phone call
order details
OD114957417826339000
Consumer forum complaint NO ; – 1231345
Flipkart customer care complaint Number :- IN1903291231273404979
Your problem is solved or not?
I have same problems like your problem.
deliver the product on promised date .. and don’t cancel the shipment without customer permission in whatsoever case. please do keep customer importance when they raise the issue for same … don’t simply say ‘sorry I can’t do anything’ …. this s not first time am facing issue… i feel Amazon doing better service.
Now demand is are following,
1. When I order this product I got 1.5k cash back through city credit card, now it got cancelled due to your mistake.
2. I am waiting this product since last 6 days and full paid on spot of RS . 23k now cancelled without my concent, so it’s a 6 days interest loss for me .
So, when I called your customer care upto higher level they just says abruptly we can’t help you. Now who will bear my loss of time and money. Simply sorry doesn’t work, its business u caused me loss u need to camponsate me, or I’ll fight until I get justice.
Flipkart worst service.
Thanks ,
Hi this is Clema Pereira with my registered mobile no as×××××19434. I purchased a Micromax Rose Gold spark mobile phone in the amount of 4,000/-. The order I’d is 0D115010275714384000. This phone was delivered on Sunday 17th March. The phone was delivered without being tested. It takes 7-8 hours to charge and battery drains in 15 mins….Over the entire week I had two technical visits…both done by Farukh Shaikh from Jeeves the seller. First time he did not wait to see how my battery drains and sent a report as issue resolved..my issue is still not resolved as I still cannot use the phone. The second visit he made me write the comments and I explained I did all trouble shooting steps but battery I’d still not working and draining to 3 percent. When I spoke to Farukh of how he could forward a false report he said call flipkart discuss your issue and take my team leaders number from them…I have been stressed over these two weeks
Finally the audacity of your customer service reps is now telling me to visit the service centre myself in Ghatkopar. If it is a new phone why should do customer visit the service centre??? To add to it I did visit the service centre but they did not even entertain me and asked me to contact flipkart back again. Is this the way you’ll treat your customers…who will pay my electricity bill for charging the phone….my conveyance to Ghatkopar….I demand total compensation for this and please issue me my refund as I will never shop with flipkart again…
Any update on this issue as there is still no revert from flip kart….
Sir I booked 3 sets of 5 soaps in each set of khadi natural mix fruit from my registered Mobile number 9290147433 name visual
On 25 I rec’d only 3 soaps instead of 3 sets that was 15 soaps and regarding same I raised issue and they have taken replacement order and on 30th March I rec’d only 1 set of 5 soaps and balance 2 sets were Pending then again I raised issue and I was said I will receive refund for 2 sets but till today only 1. Set refund was possessed and remaining 1 set when ever I call I receive a complaint number and been said it will be resolved and last time when I raised this issue I was said it will be resolved by today that is 4th April ..But my order box doesn’t yet indicate that my request has atleast be taken
So I kindly request u to look in this matter
Sub se phle mai jbl t 450bt Flipkart se order kiya tha online payment v kiya tha but mera order apne aap cancel kr diya Flipkart walo ne or mera paisa v refund nhi kiya
Mere pass proof v hai bank ka passbook avi tak paisa n aaya hai
Uss k baad v maine same headphone order kiya iss baar parsal mila but jab mai open kiya to wo khali daba tha mere pass video proof v hai
on 5/4/2019 i do payment for a product payment amount 327/- money deducted from my account but order not confirm. I also lodge a complain to customer care after 05 days they reply that contact with your bank i contact bank grievance department they told me that your payment credited to merchant account but your customer executive told me that your payment not credited to merchant account i want to know where is my payment i hope flipkart payment services became very poor and flipkart seller became theft that’s why they all are not giving proper information to customer. I hope grievance officer help me and return my payment.
Dear Officer
I am Col Vasudeva
My cell no is 8147010766
I had made a payment of Rs 1379.00 towards purchase of Asics Solid Men Black Sports Shorts
on 05 Apr 2019.
I have proof to show that amount has been debited from my account.
Money deducted from my account but order not confirmed.
I have no other info with regard to order number, delivery etc
On checking this does not figure anywhere.
Can you please help me with the delivery of the product or refund.
I am available anytime please.
Could not get anyone on the helpline of customercare of Flipkart
Regards
Vasu
Sir,
1. I have purchased a window AC 1.5 ton from your online portal and the product delivered on 08 Apr 2018. Order ID No. OD115142395741847000. As per your own derived policy, the AC has to installed within 2 days. Today is 4th day, my AC is not installed.
2 If you are not able to honour your own policy why you are misleading the customers ? Sale has already been done, so your part is over. Don’t you obliqued to install my AC ? For last four days I’m running from pillar to post for the installation of AC. Your customer care people are not able to solve my problem.
3. This destroyed my online purchase interest. If voltas is not responding your request why you are displaying their product ? Please cancel my order and take back the AC.
I have order Mi not 6 pro which i have recived empty box i havent any update
Dear sir,
This to convey to you that I ve purchased an AC from flipkart of which the colour I ordered is white but I wished to ordere for grey colour.
They are also asking me for installation charges(that too excludes window setting , drilling, cabling etc.) which should be free as other company’s serve it FOC.
I also realy intended to change the EMI tenure from 24 to 9 months which is also not intertained.
Please help me with these concern as I feel cheated, harassed and decieved. Please remove the installation charged least or change my emi from 24 to 9 months least my family is not accepting the products colour and this product is causing fude in the family.
Awaiting your response,
Anuj Kumar Singh
Sunil.
hi sir
Mobile-8090674691
E-Mail mohit.2ch@gmail.com
orderid- OD115054374511956000 delivered date 28th March
Model- XB55AP
As early i order the sony xb55ap handsfree blue colour .order date is around 27 March 2019.
the conflict is that i was received empty box of sony handsfree i raised so many complain on your desk but still didn’t received the resolution or Refund….how can i trust on flipkart Service , , , very bad Responce from Your Hand and No one of your senior Agent will Help me on this Complaint. fedup with flipkart service how they doing bullshit thing with your customer.
one of your executive is not supports me regarding that my concerned how i can provide resolution.
As soon as possible give me a resolution. and Refund the amount to.
Payment through cardless credit deadline of payment is 15th April 2019
Registered Number-8090674691
Alternate-9140460144
Comp. No. IN1904011750588207678
Mohit
Hi Sir,
I’m writing this mail with full disappointment on Flip-Kart, I have purchased a product – JBL E55BT Bluetooth Headset with Mic (order#OD115178116506966000) and the product has:
1. Poor Sound Quality (Sound is coming out)
2. The description on Flip-kart site and product manual mismatches,Noise cancellation feature is not present in this product.
3. I have received a bill inside the product box, means clear that somebody opened the box before delivery.
I have raise the complaint 8-9 times and still didn’t get any solution. all time your customer executive extends the timeline and still its showing in process.
Just wanted to notify that I have also raises a complaint in “Department of Consumer Affairs” with docket id 1261374. Please take necessary action as soon as possible. Highly dissatisfied with Flip-kart and its services.
Dear Customer,
Order ID : OD115104184443349000
Please find attached the invoice copies for the above mentioned order as per your request.
received the defect product on 05.04.2019 unable to return the same because APP is closed
NO REPLY from Customer service Just HORRIBLE their behaviour that too on 19.04.2019
really if you care customer please look into that
Hello Flipkart (Fakekart)
I have ordered Dish TV HD Box with 1 Month Super Family Marathi HD on Sun, Apr 14th ’19 Order no OD115209188463717000. As per flipkart site Setop Box is D 7000 HD and box includes HD Set Top Box, Universal Remote, 10 Metre Wire, HDMI Cable, Dish Antenna. This set Top box has recording feature and also has USB port. wrong Product Delivered on Wed, Apr 17th ’19 by dish TV installation executive contact no. 9595593474(Set Top box D5004 HD) and he started to set up with antenna then he came in the home to fix set Top box that time I asked him that this is not the correct product so he told me that filpkart site is outdated and D 7000 HD is very old product and D5004 is the latest one. That guy done all installation process and left in hurry. When I called dish Tv they told me that D 7000 is their latest product and adivsed me to call flipkart as it was purchased from them so I call flipkart and told everything happened. Flipkart executive understood my concern and raised return request on the same day and told me that wrong product will be pikup by on April 19th, 2019, but I waited for pickup but nobody came nor provided any update.There was no communication from flipkart so in the night I called flipkart customer care to know the update on my request. My call was answered by executive Dhiraj (Incident:IN1904200259141319787) but instead of solving my problem Dhiraj started arguing with me stating that right product has been delivered and it has everything. Dhiraj was very rude and has no knowledge about the product and that that guy keep talking rubbish. Please teach Dhiraj how to talk with customers. I have been told that return is not possible as it is not applicable on this product. So my question Flipkart can deliver wrong product but cant accept it. Is this your customer satisfaction policy. As you committed that I will get replacement (Replacement ID: 12101523547015173432) give my correct product for which I paid my hard money. I trusted flipkart and ordered and you guys are cheating customers by delivering wrong product. I think you should change your tag line to ‘We cheat customers and get satisfied’. I never expected this from Flipkart. You guys has given me word that will give me replacement now you are giving excuses. If replacement is not possible then take your product back and give my money back to me. I have all the proofs and I think only consumer court is the last option to try.
Hello Flipkart
I have ordered Dish TV HD Box with 1 Month Super Family Marathi HD on Sun, Apr 14th ’19 Order no OD115209188463717000. As per flipkart site Setop Box is D 7000 HD and box includes HD Set Top Box, Universal Remote, 10 Metre Wire, HDMI Cable, Dish Antenna. This set Top box has recording feature and also has USB port. wrong Product Delivered on Wed, Apr 17th ’19 by dish TV installation executive contact no. 9595593474(Set Top box D5004 HD) and he started to set up with antenna then he came in the home to fix set Top box that time I asked him that this is not the correct product so he told me that filpkart site is outdated and D 7000 HD is very old product and D5004 is the latest one. That guy done all installation process and left in hurry. When I called dish Tv they told me that D 7000 is their latest product and adivsed me to call flipkart as it was purchased from them so I call flipkart and told everything happened. Flipkart executive understood my concern and raised return request on the same day and told me that wrong product will be pikup by on April 19th, 2019, but I waited for pickup but nobody came nor provided any update.There was no communication from flipkart so in the night I called flipkart customer care to know the update on my request. My call was answered by executive Dhiraj (Incident:IN1904200259141319787) but instead of solving my problem Dhiraj started arguing with me stating that right product has been delivered and it has everything. Dhiraj was very rude and has no knowledge about the product and that that guy keep talking rubbish. Please teach Dhiraj how to talk with customers. I have been told that return is not possible as it is not applicable on this product. So my question Flipkart can deliver wrong product but cant accept it. Is this your customer satisfaction policy. As you committed that I will get replacement (Replacement ID: 12101523547015173432) give my correct product for which I paid my hard money. I trusted flipkart and ordered and you guys are cheating customers by delivering wrong product. I think you should change your tag line to ‘We cheat customers and get satisfied’. I never expected this from Flipkart. You guys has given me word that will give me replacement now you are giving excuses. If replacement is not possible then take your product back and give my money back to me. I have all the proofs and I think only consumer court is the last option to try.
Thanks & Regards
Shankar Kamble
Yesterday l have ordered NCERT Chemistry 11& 12 book at Flipkart .I have paid Rs 586 on 21 April 2019 at 8.56 AM through SBI Netbanking.Rs 586 has been debited from my account.But no message received from your company. I have also cantacted SBI CUSTOMER Care.If my order is not booked kindly refund my amount Rs 586.
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9734975126
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Kreditbee customer care helpline number
9163911875
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9734975126
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Kreditbee customer care helpline number
9163911875
9163468170
9734975126
Toll Free Number Call Me
Kreditbee customer care helpline number
9163911875
9163468170
9734975126
Toll Free Number Call Me
Kreditbee customer care helpline number
9163911875
9163468170
9734975126
Toll Free Number Call Me
Kreditbee customer care helpline number
9163911875
9163468170
9734975126
Toll Free Number Call Me