Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr Chinnappa Karumbaiah Kuppanda
Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India
Phone: +91- 080-49083910
Email: grievance.officer [@] flipkart.com
Time: Mon to Sat (9:00 to 18:00)
I had ordered real me 5 on exchange the same has been confirmed by the company, and expected delivery date was 11 oct 19 but when it was not delivered to on the date i called customer care for solution they replied the problem will be resolved by 17 oct 19 in between on 15 oct 19 ma massage come that your order has been cancelled. But i want the same item to be delivered to my address. Do the needful please.
Hi Sir
just to bring your kind consideration that I booked my order id OD116780370728801000 through your website in exchange scheme, but at the time of delivery your courier boy denied to except my old phone stating that my phone is damaged even if my phone is in absolutely working conditions with no scratches et all. Then you asked me to send photograph, that I have already send. And you replied with sorry mail, and promised me to send Rs 500 Voucher for this inconvenience.
My this mail is about an another order id OD116789170516283000 ,in which I booked Mi tv from my another id (nitintyagi78@gmail.com) in exchange scheme for my friend ,today also the same incident happened and in this case also your delivery boy denied to pick the exchanged item by saying that your TV is not working finely and when my friend asked him to settle down then courier boy asked for Rs 500.and my friend know my case so he settled at Rs 200 and your boy accepted it very happily and delivered the TV.
Now I want you to consider such case seriously to maintain the decorum of your Company.
“PLEASE KEEP AN EYE ON THE RETURNED ITEM OF YOUR COMPANY FROM MATHURA ESPECIALLY, BECAUSE ITS VERY COMMON NOW DAYS IN MATHURA .SO THAT NO BODY RAISE ANY QUESTION REGARDING THE GOODWILL OF FLIPKART”
“SO, PLEASE YOU SEE HOW YOUR COURIER BOY ARE CREATING UNCESARY TENSION TO YOUR PRIME CUSTOMER”.
I order puma shoes the are not delivered on time ,to much bad service
I had ordered realme xt on 30th oct and cancelled on 1st oct ,today is 17th oct still I didn’t received refund of 12239 yet
Hi,
I have ordered 2 products (0D11665385580308000) & (0D116660630282056000) Delivery excepted 09th oct 2019, i have exclated to customer team as well but still i have not received the product. i have booked for new home inauguration program it will happen in 21st October 2019. so i request you to please deliver my product before 21st october or else it will very tough for me.
Hello Team,
I have ordered Swastik Metal King Hydraulic bed on 4th Oct 2019 and the expected delivery date was 19.10.2019 but in my order details it is still not Packed and shipped. When contacted customer care they were unable to answer my query.
First the expected delivery date is taking more than 15days to 20 days and still it is not in a position to be delivered.
Requesting to expedite the delivery by 19.10.2019 because I have to go on leave from 20.10.2019 and no one will be available.
Order OD116703314673564000 I have order iPhone 7 on Oct 4th 2019 ,the delivery would be on 13th Oct, as of now i didn’t received any order till now, this is the service flipkart is Doing, I have sent 100-120 msg you people dont have proper details of order at they are upto. It is gift one order to my daughters birthday, I am very upset regarding you service, competitors doing very well compare to you people.
OD116666518660175000. ITs really unprofessional and intolerable things happening with Flipkart. This order has to deliver by oct9th 2019, since I didn’t get and yesterday got mail the delivery Logistics canceled the order. When I spoke 3 days back to customer support he said he will be talking to the Logistics team to deliver my product, now it was canceled without my confirmation and my permission. Just I spoke to the customer care person he is stating that it was my mistake I didn’t attend the call later I argued he is saying my mobile is not reachable. I didn’t get any calls from Logistics as well s Flipkart didn’t share me any contact number of delivery person number. Are we living in out of communication, email is there and the personal number is there as we provided non of them reached me for this product, not even i didn’t get any alert text also, customer care guy is arguing they provided everything. I need my Product with the same cost offered proce and you Flipkart people has to redelivery this product as its completely your worst delivery services. Its a failure from delivery service and Flipkart customer service.I recommed dont repeat this kind of cheap tricks .
“Right shipment delivered on the right time” is something Flipkart strive to do every time as an organization and this philosophy has ensured your success. Needless to say, as a customer i also get delighted when i get the right item on right time. Unfortunately there has been a deviation this time and i am utterly disappointed.
I ordered (OD116787798155107000) a pair of BLACK heels for my wife that she was planning to wear on the 19th of Oct 2019, on the occasion of her brother’s marriage. But the seller disregarded the color of our choice and shipped WHITE heels instead. Are the color black and white same?
When i called customer care to inquire about how sooner the item can be replaced, the representative informed that it would be done not before 24th Oct 2019. I am afraid the item will be of no use if we get it after 19th Oct 2019. Had the seller/Flipkart informed us that the color of our choice wasn’t available we would have planned to get it from a nearby market.
We have been left in a tight spot due to the irresponsible treatment of the seller. I am not sure what we can do with this wrong delivery. Please help.
my Tracking ID: 405-8704087-9603556 and also payment Rs 1049 through debit card on 22 sep 2019 for the Bitdefendar total security for 3 computers and three years. as this immege
ORDER PLACED
22 September 2019
TOTAL
1,049.00
SHIP TO
Sathyanarayana T
ORDER # 405-8704087-9603556
Order Details Invoice
the company said the antivirus no CD send through mail with in 2 hours but not delivery till date and traking replay (Packages are rarely this late and we’re sorry yours still hasn’t arrived
You can wait another couple days or sign in to view more options) please solve my complaint
I had ordered boat avante bluetooth sound bar my order id is-ID116658056424989000 as expected delivery time is 10 Oct 2019 but my order not delivered as expected time. Then I call customer care of flipkart he says to my product is deliver to new timeline is 16 Oct 2019 but my product is not delivered . today 18 Oct 2019. But my product is not not delivered .In this regarding concern team to call me and he pressurised to cancel my order .Again and again ..Please help…
i have ordered nova tremer expected delivery was 16 but and cannot be change very experience against flipcart i will not any thing from now
I ordered for the Moto e6s and the Phone was delivered on 25th Sept 19, after opening the sealed box i found that the charger was only 5.2 out put where else in the product profile it mentioned that a 10v rapid charger come along with this phone.
Believe me today is 19th Oct 19, and after contacting and speaking practically to every Flipkart customer care personnel still nothing positive has been done to rectify the mistake just blah blah from customer care and I am still stuck with phone and unable to use it in the hope that Flipkart will replace this phone with the correct charger or refund my money back.
Customer satisfaction is not one of the agenda of Flipkart business procedure.
Very disappointed and frustrated with Flipkart.
Kindly refund my money and take back your phone.
i have ordered laptop against order id: OD116705357902461000. ETA was showing 21st october.
Message received was” shipped: your dell 14 3000 core i3.. with order id OD116705357902461000 has been shipped and will be delivered by monday Oct 21, 2019. you will receive another SMS when the wishmaster from Ekart Logistics is out to deliver it. Track your shipment here…”” where as no tracking details updated till date.
And today morning i have got email that order no : OD116705357902461000 has been cancelled by the seller as their courier service provider could not reach you despite multiple attempts.
NO CALLS NO ATTEMPT HAS BEEN DONE NEITHER COURIER TRACKING DETAILS SHARED”
WHAT IS THIS FRAUD GOING ON FESTIVE OFFER ON FLIPKART?
I hope this is looked into not just an apologies I have been frauded on the product no complaints on the product but your billing system needs to be corrected there is a major loop hole in the whole billing system you guys have made a massive error which is impacting my finances I have to take this further to the consumer court and take this legally no one is responding customer are treated like dogs when asked for a supervisor no supervisor or manager is available on this is not a good customer service
You guys need to remember that without customer Flipkart will not survive in the long run with this kind of competitive market if you guys can call me or will take it further legally
Dear Sir,
We received my order no. OD116779372580757000 dated 17.10.19 and we flied order return dated 18.10.19 because we are not happy with product and received my return id no. 12201682142877066321 dated 18.10.19 but today date 19.10.19 we checked status of return and found my return request rejected.
so request you to please help me for our refund.
Thanks,
Mukesh Kr Singh
Dear Sir,
We received my flipkart order no. OD116779372580757000 dated 17.10.19 and we flied order return dated 18.10.19 because we are not happy with product and received my flipkart return id no. 12201682142877066321 dated 18.10.19 but today date 19.10.19 we checked status of return and found my return request rejected.
so request you to please help me for our refund
Hi Team,
This is regarding the order OD116660476188205000 (Hindware Cleo 90 Auto Clean Wall Mounted Chimney (Brush Sliver/Inox 1200 CMH/m3/h)), which is supposed to be delivered on 6-Oct-2019 but yet not delivered to my address and no valid update of status.
In current Issue List, I am seeing it is empty, although I raised issue to Flipcart Customer Care on 8-Oct-2019 and doing continue follow up with Flipcart Customer Support team till todate.
First date of resolution was 12-Oct-2019, then without informing changed to 14-Oct-2019, then to 18-Oct-2019 and now asking for 2 more days, still no resolution yet.
Every time I call up Flipcart Customer Support team product delivery date keeps on extending.
Whenever asking for status, same old statements are repeating by the Flipcart Customer Support team as well as their supervisor team that they have notified to concerned team.
But who is the concerned team, what they are doing, no update to anyone. What a shameful level of service is providing by the concerned team, issue is not solved on 19-Oct-2019 even promised delivery date was 6-Oct-2019, whereas promised resolution dates are keep on changing every 2 days.
Can I expect any resolution? May I know the actual reason of delay that Flipcart Customer Support team is hiding since 2 weeks? Or Flipkart management do not have control on their delivery partners?
Its really a act of shameful where Flipkart can not provide a true picture of the issue and keep it unresolved for more than two weeks.
Now, I have been told to cancel the order from the Flipcart Customer Support team as suggested to them by the internal concerned team (who the hell they are, not known to anyone).
If Flipkart can not delivered this item, sent me the same product from other seller. Same product is still available at Flipkart website at below link for price of Rs. 14909/=
https://www.flipkart.com/hindware-cleo-90-auto-clean-wall-mounted-chimney/p/itmeq5yfgfcyrcbz?pid=CHYEQ5YFH8HCH6XN&lid=LSTCHYEQ5YFH8HCH6XNNLKVMC
I have already paid an EMI on 10-Oct-2019, next EMI statement date is in 10 days, still I didn’t receive the product.
I will be ready to cancel this order if Flipkart is providing the same product or paying Rs. 15000/= (current price at flipkart website is Rs14909/=, rest will be reverted back to flipkart account) to my bank account.
Referring to the order “Order ID – OD116660541655556000” for tv of brand thomson.The delivery it was expected on 12th october but it is delivered on 18th october.On 19th technician came to install but tv it is not working.I saw the message initiated for refund.But i dont want refund.Please provide the new one since this was on offer.If am ordering now i will have to pay more.Expecting that action will be taken soon to resolve the issue