Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr Chinnappa Karumbaiah Kuppanda
Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India
Phone: +91- 080-49083910
Email: grievance.officer [@] flipkart.com
Time: Mon to Sat (9:00 to 18:00)
Hi Team,
I purchased pixel from Flipkart and getting heating issue while charging. Also, if any calls made while charging giving overheating. Request your assistance and I’m not happy with the purchase. Kindly do needful.
I have been chasing the support team from last night and you can see call history. None was equipped to resolve the issues and just pushing the return window.
Best Regards
Ram
sir i am kishore roy my order no OD224383803608165000 sir your team is forced me to complain and Ihave complained NCH
orid id od2244637444148514000 one no derby mint flavoured cadies was ordered you have charged me Rs.300 plus shipping charges of Rs.60/ where as MRP is 300/ only tell me sir why should i order on line thanks g.D.Harnathka
You’ve sent us a message
Apr 02 07:24 PM
Tracking ID FMPP1127934966
boAt Immortal IM1300 B.
Dear sir, Refer complaint raised on receipt of original delivery of product regarding sound quality of product is below standard and noise cancellation feature also not there hence requested for return initially but it was advised from Flipkart customer care that please check and try with replacement piece! If you do not find it satisfactory then you may again raise an issue for return and refund but now even after delivery of replacement product, the problem is same as it was earlier but now customer care is saying that refund is not available n vendor is saying no for the same which is absolutely shocking and surprising ??
Flipkart should protect customer’s interest first instead of defending vendor who is selling poor quality product and not responding after grabbing money in advance!
Since I m an old n regular customer of flipkart so it is expected from Flipkart to act as a custodian of customer’s right which is your prime and moral responsibility.
Kindly intervene in the matter and get issue resolved.
This is for your information and urgent action please.
Thanks
GN Chaturvedi
Bought online via Flipkart
PL : F294358117 T:10
S:S5764378257[1]
Registered Office:: Tech Connect Retail Pvt. Ltd. 703-704, 7th Floor, Magnum Tower 1, Archview Drive Sector-58, Golf Course Extension Road, Gurugram, Gurgaon, Haryana – 122011 IN
CIN: U52100DL2010PTC202600
——————————————————————————
Sold by: Tech Connect Retail Pvt. Ltd.
Warehouse Building Nos. WE-II, Renaissance
Integratedindustrial Area, Village Vashere, Bhiwandi, Thane, Mumbai, Maharashtra –
GSTIN : 27AAICA4872D1Z0 FSSAI:
Flipkart Order ID
Order ID – OD124401030270989000
Product Name Ordered from Flipkart
Furn Master Wood Portable Laptop Table
XI7Y6YD HSN: 94033090
Quantity : 1
Price : 1321.18
CGST : 118.91 (9.0%)
SGST/UTGST : 118.91 (9.0%)
Total : 1559
Total Amount Paid vie Cash on Delivery was – 1559 Rs.
I ordered the table for study purpose on 13th March, 2022 and the delivery date was showing on very next day.
But because of some issue it was delivered on 15th March, 2022.
I wasn’t there to collect the order thereore delivery boy insisted me to see if anyone else can collect the order.
If im right The date was 15th March, when order was delivered i wasnt there to collect myself. One of my known person collected my order.
This is reason why i couldnt check whether product i received what i ordered or its defective.
I checked today and found all 4 corners of the table plywood are damaged very badly which cant be repaired i guess.
Then i contacted the Flipkart support team at night and i informed same to that support executive Abdul.
He started saying that we can’t do anything now as the last date to make return was 25th March, 2022.
I told him that It was sometime back the date was 25th March, 2022 so there shouldnt be any issue in raising return.
I asked him, should i keep the damaged product ?
He again said, i cant do anything and the option of return will not there for you now.
I kept telling him you should be having some provision to do it because product is damaged.
Why i will contact you this late ?
I want some help from your team to get me a good product without any damage.
If Flipkart/Seller can’t do this then they should return my money.
I am order to Flipkart on Xiaomi 11i 5G mobile but mobile is not working properly so I call 1800209898 atender tell me you return this phone and I return phone my money is not return totally .. please return my money,,, order I’d is OD124315687765844000
ordered id OD124239966961458000 LG 1.5 Ton 3 star AC on 22 feb 2022 prepaid order and got delivery on 04th Mar 22 , In the delivery connecting copper pipe only got outdoor Unit of AC, Connecting copper pipe was missing since then I have been trying to contact the customer care for provide missing item but Flipkart replacement in this product delivered on 22th mar 22 and Again ac remote ,AAA battery, connecting wire ,drain pipe are missing so contact customer care for provide missing item but they are again return/replacement
In this process my summer season are passing and I am already wait 01 month 08 day so please provide missing item very fast
I am very desturb for Flipkart behavior they are provided 2 times missing item product
Order ID :- OD124239966961458000
1st time delivery 04 mar 22 (copper pipe missing) they are no refund money in this time and provide replacement
2nd time delivery 22 mar 2022 ( ac remove, wire, drain pipe, battery, installation kit are missing )
And without information replacement again
I am mentally disturbed
Flipkart ‘s mam are provide some information but not update status
I received the delivery of shoes on 27th March 2022. I have raised many requests for pick up and refund and none has been resolved yet. Such kind of delayed actions are not expected from such an esteemed e-commerce platform.
Kindly note the order no.- OD1244507886801241000
Kindly take the prompt action.
I bought a Realme 32″ Tv on 15th Oct 2021 and on 19th March 2022 it stopped working. Based on many follow ups, a technician visited and checked and confirmed a serious malfunctioning. Since now no action taken from either Realme or Flipkart. Seems a scam only interested in selling and no after sales even though they sells 3 years service guarantee. Now I going to sue both of them in Consumer Protection Court.
Hi Team,
I purchased a mobile (Samsung galaxy F12), order ID is OD124428634865800000 dated 16.03.2022 , the same product delivered on 17.03.2022. Received the mobile in good condition but after starting and using the mobile for four days, I observed softwares are working slow and screen flickers for a small period (3-4 seconds), and also found screen hangs for short period and resumes, speakers sound are lower comparing to other mobiles. Due to these I raised a return request dated 21.03.2022. Executive called and replied that a technician shall visit me to check the mobile. As per plan, technician visited me on 23.03.2022 in the evening for 10 mins and checked the mobile and answered there is no issue with the mobile
My concern is that there is such a minor issue that no one can shoot any video for same in such a short period. And this is not so frequent that technician can get a video or photograph in front of him. Technician also did not check the sound loudness properly. It seems he had came only to complete a formality. After technician leaving my address, return request got cancelled automatically.
Apart from this I want to highlight that I am a Flipkart user since 2015 and ordered/ received many items/ many mobiles from Flipkart and never complaint against product if found in a good working condition, this time I observed a minor issue in the said mobile and this is the fact, this issue may increase in future for sure and I shall face a loss of ₹9499. Being a Flipkart customer, I never expect such service from Flipkart. Flipkart must accept my return request or return my money ₹ 9499.
I had ordered HP laptop from Flipkart on 23rd March. Received on 24th March. There was defect in product so I raised return request right away.
Since 24th March I have been trying hard to get the product returned. Firstly without informing flipkart cancels my replacement request. Inspite of providing soooo much of details they just kept forwarding details to don’t know whom and issue was delayed. They keep saying wait untill so and so time we will resolve the issue. On the end of timeline given they cancel request and ask for more time and this goes on and on and on and on.
This was my biggest mistake to order from Flipkart.
I just want my product picked up and refunded ASAP.
Customer executives are very rude and speak like recorder message on tape recorder. Keep repeating things and keep forwarding issue details to unknown destination.
They ask us to be online on the call and cancel the call as they don’t want to help at all.
Very angry with the service provided. Never thought in this generation in year 2022 and living in a metro city, I would get this horrible experience where flipkart cannot solve problem.
What an upgradation to services with Flipkart that serves New India.
Extremely frustrated and feel cheated by the way I have been treated by your Sell Back Dept. and the Rep who came to collect the phones. Had registered 3 iPhone (5c, 5s, 6s) models under Sell Back program and 2 of the phones were rejected by your Sell Back dept. from being picked up despite qualifying well for a sell back value. Looks like Flip Kart has come with a ponzi scheme to trap and entice the customers into thinking that they could get some E Vouchers which is not entirely correct as they rejected 2 out of 3 iPhones under this scheme. Also the 3rd phone which is a 6S iPhone had a slight crack on the screen; hence was undervalued by more tan 60 % of the original agreed amount which again I thought was not a fair pricing.
Details about the pickup service team:
Seller: XOQEBANtrade
Phone: 044 4816 3868 PIN: 124
The Flipkart website has clearly mentioned the reasons under which the phone can be rejected.
Issues leading to rejection of Sell-Back:
Phone does not switch on.
Brand/model is different from what is mentioned.
Screen lock or iCloud lock (Apple phones) are not disabled.
IMEI, on dialing *#06#, does not match.
But my phones 5S and 5C were rejected for reasons unknown as they do not fall under any of the above 4 mentioned points and hence qualify well for a Sell Back Value.
Details of my 3 iPhones:
—————
My old iPhone 5c –
IMEI 358549051780124
Sell back value: 1000
Sell Back Order ID: OD124557230823412000
* They rejected it from accepting it
—————
My old iPhone 5s –
IMEI 352042061177453
Sell back value:: 2250
Sell Back Order ID: OD124557276651416000
* They rejected it from accepting it
—————
My old iPhone 6s –
IMEI 358569073232813
Originally agreed sell back value:: 5750
Actual sell back value: 2,250
Sell Back Order ID: OD124557289495843000
* I declined to give it away due to a v low price quoted as an exchange value.
—————
I asked him simply to leave the place as I wanted to raise a high level escalation complaint regarding all this. So, please tell me what Am I supposed to do? Would you give me a solution or should I go to press and social media in exposing this sham.
Extremely annoyed!!
B. Ravi Shankar
Coimbatore, TN.
India.
This is to notify you that I had ordered a Symphony 55L Tower Air Cooler on 20th March(Order ID – OD224461975770330000), which was being delivered and it was defective as the cooling facility was not working properly.
So i had requested for a return and after that technician visit happened and the technician gave fake comments and my return had been rejected that time. He mentioned in the comments that I am not satisfied with the product and I have ordered the wrong size, which is absolutely fake.
After that I had raised multiple complaints to flipkart for a return along with a refund amount and every time without resolving the issue the tickets are getting closed. Why is that So?
Moreover, yesterday, one of the flipkart concerned team called me up and told me that again they have requested for return and again technician visit will happen today, 5th March.
So after all of this, a technician visit was scheduled today. The technician called me and told me to send the pictures of the cooler along with the serial number and he will approve the return, after that neither he visited nor he picked up the phone and my return was cancelled again.
The technician Number – 9178741067
Just now I called him up and he is totally denying that he has cancelled the return,he is telling the Flipkart company has cancelled the return.
This is very unacceptable from flipkart as i am being repeatedly harassed by Flipkart.
I want an immediate solution for this issue and again I am mentioning that “I want return, not replacement”.
Hi All,
Writing this mail to you as your team didn’t leave me with any option. I ordered a Samsung F23 on 25th MAR and received it on 26th MAR. As I used it for a few days, I realized that this phone is having a lot of issues like notification light screen not opening, heating issue, fingerprint sensor not working properly, network issues. So, I raised a replacement request on 30th MAR. Your technician visited my home on 4th APR (Date was given on 6th APR, he came on 4th APR after I connected with him).
As I explained all issues to him he checked and informed me that he is doing what he can do but it needs time to observe if things are working fine or not. As I realized in the next few hours that issues are still there.
I immediately tried to raise the request again but I was unable to raise the request. so, I connected with your customer care team and explained my issue. to my surprise without any checking they informed me my replacement window is over. so, I can’t raise any requests. As I reverted back to them then informed them they are checking and they will get back to me within 4 hours. Since then I have been following up with them and now it is almost 17 hours and nobody gave me any resolution. each time they are sending me the same copy paste massages. I am sharing all communication details with you and requesting you to help. This is my hard earned money and I can waste it like this. My only request is to resolve all my phone issues or give me a refund. I will never use FK again.
I am sure your CC team is not responding now intentionally and when they will respond they will inform me that I have reached the XYZ timeline. All my conversation details are attached and I sincerely need your help.
OD124500888651763000 [Incident: IN22040418202280060381]
Regards,
Ratul
i ordered a night suit but i don’t like the fit of the same and the same day i requested the refund of the same but till now there is no update from you guys i used to call on the customer care but there is no help ,when you guys initiate the req for the return of the same bydefault logistic department update from their end that the product is mismatched and even they didnt call without my concern they update the same .i really don’t want to use flipkart in future i want my money back
My self Ajay kumar,and my member plus id is 8936881958 ,And my issue is without any information my account is auto blocked for 16 days,and i continue 32 and more than times call in customer care, but no resolution provide to agents sides, I found on call only hold,mute,call ignorance and now rude behavior ,And also the pickup ekart,without came here, he reject 2 time pickup order
Also, I want to pay my pay later balance,but my account is blocked,I feel very helpless,no one to help me,And day by day my pay later balance increases.
Please i request you too sir look up my issue personally,I shall be obliged to you for this
1st time your unhappy customer
Ajay kumar
89836881958
Sir mera naam ravi raj kumar h mene Flipkart se smart watch mangaye the par hamko 4 pes Colgate ka peste mila h ur seller return v nahi le Raha h aaj mera acount v block kar diya gaya
I have purchased a product but delivery getting too delay..
OD124634907312065000
Order id od124471408211252000
Show m in my application delivered by I didn’t recived anything on this date, When I got feedback msg from Flipkart I made Complaint many time but no solution, only got complaint no. N waiting time if u r not able to solve my complaint I will give u a big lation note my words n my no also
Dear Sir
Order SAMSUNG F12 mobile with exchange offer
Total price 12999
Offer price 3610
amount 9389
exchange 2250
ICICI Discount 750
Net amount 6389
Delivery asked 2250/- amount unofficially I denied .he cancelled the my order without my knowledge
I received the delivery of Aadi Running shoes on 17th April 2022. I have raised many requests for pick up and refund , none has been resolved yet. I called the E kart person so he told that parcel don’t have MRP code along with BRAND code so he cant pick -up parcel.
I tried to talk with flipkart costumer care but I think flipkart dont listen there customer complaint.
Kindly Resolved the matter. I feel trapped like situation.
MY order ID-OD224679138917808000.
Kindly take prompt action.
I order horlicks classic malt,OrderId-OD224676884789821000.
DELIVERY DATE-19/04/2022.
But till date not delivered.
Please see the matter
Why my return request is rejected without any resolution. Technical is cancelled 4 times trobleshoot issue resolved, My concer is related display is broken Replacement ID: 12102469086180640854 and Order ID OD224557787973963000.
I had orderd an Earbuds of Brand “REALME” from Flipkart E-commerce on 29/03/2022 which was delivered on 30/03/2022 but, instead of the original product I got a Wired headphone of “OUD” Brand . I lodge replacement request for that different Item . Flipkart approved replacement request after sending the wrong item’s images and sent a replacement product for that , but Logistics Partner “Ekart-Logistics” Denied to pick up that item and told they can only replace ,if I gave them the “REALME” Brand’s (which was not delivered to me ) . I again & again complaint Flipkart about this and they give me several deadlines . But all the deadline over and I am not got any positive response . I visit “Ekart -Logistic’s Hub” to talk about this that why this was happening to me. But they denied to give me any kind of information and misbehave. I am not sure about it , but I heard from somewhere that there might be a conspiracy going on under the supervision of Ekart – Hub Manager about changing orginal item from parcel & repack with some local products and then delivered that changed box to the customers . I would like to request you to kindly do a proper investigation on it and help me to get Replacement/Refund for my Wrong Delivered Product .
Order I’d is OD124540884276005000 I cancelled order Flipkart on March 30 2022 of 5 items till now I did not get refund of 41,580 rs till now April 24 it was almost like 1 month they did not even refund me. They also shared my bank details also but not yet refund me till now I even tried every day call customer care but no issue solve you can check call history also & I leaved a so many message in email & Flipkart also not any respond from them. These are items I did not receive refund till now
1.MarQ of Flipkart led tv RS 6649
2. MarQ of 11 liter oven roster with RS 2185
3. Livepure water purifier worth RS 7789
4. Samsung 223 liter worth RS 24975
I actually send a email message to grivience Flipkart & also raise a complaint in national consumer.
Flipkart order ID is OD124540884276005000 I did not get my refund money I cancelled March 30 2022 till now I did get refund I actually tried calling Flipkart customer service but they did not solve my issue till now they even shared my bank details also but not any response from slove am issue please refund me & solve issue thank you.
These are items I did not get refund around 41580Rs
1.MarQ of Flipkart led tv RS 6649
2. MarQ of 11 liter oven roster with RS 2185
3. Livepure water purifier worth RS 7789
4. Samsung 223 liter worth RS 24975