The District Consumer and Redressal Forum, UT, on Monday ordered imprisonment of an assistant manager of the State Bank of India and another employee of the bank for not complying with its orders and refund an amount deposited by a city based complainant.
According to the original complaint, Virain Sandhu, a resident of Sector 18, had alleged she was approached by the SBI Assistant Manager Amarjeet Singh and Anil Pahwa of the IOR department, Sector 17 branch, to invest money in the Sarb Bank Employee and OUSET & C Society, Phase XI, Mohali, and assured to give returns at 16 per cent per annum. The complainant had alleged she invested Rs 6.14 lakh on May 16, 2004, in the form of FDR and the same was renewed from time-to-time. The complainant continued to receive interest till April 16, 2006, and thereafter she requested Singh and the Society to pay principal amount plus interest but the same was not acceded.
Report @ http://www.indianexpress.com/news/Consumer-forum-sends-SBI-officer–staffer-to-jail/642777
Sify Case
Judgement: SIFY to pay for Unfair trade practices
Ankur Raheja V. SIFY Limited & Others (2004)
at the District Consumer Redressal Forum V, Shalimar Bagh, New Delhi – 88
“It has been held that concealing hidden condition and not redressing the grievances of the complainant who made complaints with regard to poor customer service on number of occassions, in our considered opinion, amounts to deficiency in service on the part of Opposite Party and indulging in to Unfair Trade Practice.
We, therefore, direct the opposite party to refund the amount of Rs 1,200/-, paid for two months by the complainant along with compensation to the tune of Rs 5,000/- for causing mental agony and harassment to the complainant and further, pay a sum of Rs 2,000/- towards cost of litigation to the complainant.”
Further, Court has also held that Opposite Party has failed to provide minimum speed of 256 Kbps as per the definition of BroadBand as laid down by Telecom Regulatory Authority of India. i.e. Hon’ble Court interpreted the matter from the point of view of TRAI’s definition of Broadband, which lays down criterion of minimum speed of 256 Kbps to be regarded as broadBand. Therefore court held providing 14 Kbps speed instead of 256 Kbps is no service at all.
Dell India gets notice for over-pricing products
New Delhi, Aug 2 (IANS) Computer major Dell India has been issued notice by a district consumer court here for allegedly over-pricing products and supplying a faulty laptop to a customer.
A consumer court in Shalimar Bagh, while issuing notice to Dell India earlier this week, asked the firm to file its response by Dec 21, the next date of hearing.
The court was hearing the plea of Archer Softech Pvt Ltd through its advocate Ankur Raheja, who alleged that the Dell Inspiron 6400 laptop it bought for Rs.69,164 turned out to be faulty. He also said that the company was not ready to replace or repair the product.
‘Except the hard-disk and processor (which are of Toshiba and Intel make, respectively), almost each and every part has either been replaced or is not functioning properly due to manufacturing defects and poor quality of spares supplied for the laptop,’ Raheja told IANS.
He added that his client had to run form pillar to post to get spare parts for the laptop and its servicing, which also resulted in loss of business. He has demanded that the company return the amount paid by the consumer for the laptop and a compensation of Rs.400,000.
The complainant also alleged that Dell is over-pricing its products, charging consumers much more than the maximum retail price (MRP).
‘There is no doubt that Dell India’s aim is not just profit but extraordinary profit by exploiting Indian customers. That is why the prices for laptops and especially parts are always charged on the higher side in India,’ Raheja said in the complaint.
He said that the company had charged much more than the MRP for a battery. The cost of the battery, printed on the box, was Rs.2,100 but the company charged Rs.5,152, he alleged.
‘We have contacted the company on many occasions but lame excuses were provided by the irresponsible staff. And on some occasions, no response was received,’ Raheja said.
@ Copyright 2009 Indo Asian News Service
Delhi Consumer Court / Consumer Forum Addresses
Delhi Consumer Court / Consumer Forum Addresses have been provided district wise
1. North Delhi District Consumer Forum/ Consumer Court
Address: Room Nos. – 2 & 3,
Old Civil Supplies Bldg.,
Tis Hazari, Delhi
Telephone: 23912675 & 23969372
Jurisdiction: Kamla Market, Darya Ganj, Civil Lines, Timarpur, Roop Nagar, Maurice Nagar, Subzi Mandi, Gulabi Bagh, Pratap Nagar, Sarai Rohilla, Bara Hindu Rao, Sadar Bazar, Kashmere Gate, Kotwali, Lahore Gate, Town Hall (CHANDNI Chowk), And Any Other Police Station Which May Be Created In Future.
2. South Delhi District Consumer Forum/ Consumer Court
Address: C-22 & 23, Udyog Sadan,
Qutub Institutional Area,
Behind Qutub Hotel, Mehrauli, Delhi
Telephone: 26565666 & 26961433
Jurisdiction: Parliament Street, Mandir Marg, Tilak Marg, Chanakya Puri, Tuglak Road, Hauz Khas, Malviya Nagar, Mahrauli, Defence Colony, Lodhi Colony, Kotla Mubarakpur, Lajpat Nagar, Sriniwaspuri, Hazarat Nizamuddin, Greater Kailash, Chittaranjan Park, And Any Other Police Station Which May Be Created In Future.
3. West Delhi District Consumer Forum/ Consumer Court
Address: C-Block, Community Centre, Pankha Road,
Janak Puri, New Delhi
Telephone: 25541281 & 25505036
Jurisdiction: Patel Nagar, Anand Parbat, Moti Nagar, Tilak Nagar, Janak Puri, Vikas Puri, Punjabi Bagh, Paschim Vihar, Nangloi, Rajouri Garden, Hari Nagar, Kirti Nagar, And Any Other Police Station Which May Be Created In Future.
4. North-East Delhi District Consumer Forum/ Consumer Court
Address: Bunkar Vihar Complex (WEAVERS Complex), Nand Nagri, Delhi.
Telephone: 22121591 & 22124114
Jurisdiction: Seelampur, Gokalpuri, Bhajanpura, Welcome Colony, New Usmanpur, Khajuri Khas, Dilshad Garden, Maansarover Park, Seemapuri, Nand Nagari, And Any Other Police Station Which May Be Created In Future.
5. North-West Delhi District Consumer Forum/ Consumer Court
Address: Convenient Shopping Centre, Block-C,
Pocket-C, Shalimar Bagh, Delhi.
Telephone: 27494833 & 27492650
Jurisdiction: Sultanpuri,Mangolpuri Kanjahanwala, Ashok Vihar, Saraswati Vihar, Keshav Puram Shalimar Bagh, Jahangir Puri, Rohini, Narela, Samalpur Badli, Alipur, Mukherjee Nagar, Adarsh Nagar, Model Town, Bawana, Parshant Vihar, And Any Other Police Station Which May Be Created In Future.
6. New Delhi District Consumer Forum/ Consumer Court
Address: Ist Floor ‘M’ Block Vikas Bhawan I.T.O
New Delhi-110002
Telephone: 23378114
Jurisdiction: Connaught Place And Any Other Police Station Which May Be Created In Future.
7. South-West Delhi District Consumer Forum/ Consumer Court
Address: Local Shopping Centre, Sheikh Sarai, Phase-Ii, Delhi.
Telephone: 29259612 & 29259613
Jurisdiction: Vasant Vihar, Vasant Kunj, R.K.Puram, Sarojni Nagar, Vinay Nagar, Delhi Cantt., Dabri, Naraina, Mayapuri, Inderpuri, Najafgarh, Jaffarpur Kalan, Dwarka, Kapashera, Ambedkar Nagar, Greater Kailash, Sarita Vihar & Okhla And Any Other Police Station Which May Be Created In Furture
8. Central Delhi District Consumer Forum/ Consumer Court
Address: Mezannine Floor,
Isbt, Kashmere Gate, Delhi
Telephone: 23866727 & 23866728
Jurisdiction: Chandni Mahal, Jama Masjid, Hauz Quasi, I.P. Estate, Pahar Ganj, D.B.G. Road, Nabi Karim, Karol Bagh, Prasad Nagar, Rajinder Nagar And Any Other Police Station Which May Be Created In Future.
9. East Delhi District Consumer Forum/ Consumer Court
Address: Convenient Shopping Centre, Saini Enclave, Delhi.
Telephone: 22373093 & 22379588
Jurisdiction: Kalyanpuri, Mandwali Parsh Bazar, Ashok Nagar, Mayur Vihar, Trilokpuri, Vivek Vihar, Anand Vihar, Preet Vihar, Shakarpur, Gandhi Nagar, Krishna Nagar, Geeta Colony And Any Other Police Station Which May Be Creating In Future
10. South Delhi District Consumer Forum/ Consumer Court – II
Address: C-22 & 23, Udyog Sadan,
Qutub Institutional Area,
Behind Qutub Hotel,
Mehrauli, Delhi.
Telephone: 26533073 & 26533014
Jurisdiction: Chitranjan Park, Ambedkar Nagar, Kalkaji, Badarpur, New Friends Colony, Sanjom Vihar, And Any Other Police Station Which May Be Created In Future.
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