Grievance Officer

Grievance/Complaint against Daraz.pk (Daraz Store, Pakistan)

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1. Pakistan – Daraz.pk
Email: customer@daraz.pk
Phone: (+92) 21 111-132-729

How can I get a refund or replacement for my product ?
Step 1: Contact us
Call us at 111-132-729 to create your return request, select the product you wish to return on the return form that arrived with your order (Fill in the returns form you received with your order)

Step 2: Pack your product
Pack your product according to the return conditions.

Attach the return label that you received with your order to the top of the parcel (ensure that delivery label is covered)

Include all tags, accessories or free gifts you received

Step 3: Return your product
If you requested a pickup, we will contact you to arrange a pickup time
If you selected a drop-off: Please drop your package at any TCS station and attach the address label included with your package on the box (no shipping charges will apply)

Help Center: https://www.daraz.pk/help

ARBITRATIONS

Any disputes, controversies, or differences arising out of the implementation, interpretation, performance of these Terms and Conditions, shall be finally settled through arbitration by a single arbitrator to be appointed by daraz.pk. The arbitrator shall be a person who is legally trained and who has experience in the information technology field and is independent of either party. The venue of the arbitration shall be Karachi, Pakistan. The language used in the arbitration proceedings shall be English. The award of the arbitrator shall be final and binding and may be entered in any court of competent jurisdiction and enforced in accordance with the Arbitration Act 1940. Notwithstanding the foregoing, the Site reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through competent courts.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be interpreted and governed by the laws in force in Pakistan. Each party hereby agrees to submit to the jurisdiction of the Pakistan courts and to waive any objections based upon venue.

Other Daraz sites:

2. Bangladesh – Daraz.com.bd

Email: customer.care@daraz.com.bd
Phone: 16492

3. Myanmar – Shop.com.mm

Email: service@shop.com.mm

Call: (+95) 09-970-140-004
(+95) 09-970-160-006
(+95) 09-973-203-566
(+95) 01-544-434
(+95) 01-860-4371

4. Sri Lanka – Daraz.lk

Email: cs@daraz.lk
Phone: 011 7575600

Weekdays 9AM – 8PM
Weekends 9AM – 1PM

Visit us: 3rd Floor, No 9. School Lane, Colombo 03

XYZ-Kart.com failed to deliver the book

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I have ordered competitive exam book in XYZ-Kart.com on Aug 2,2012. XYZ-kart.com promised me the book will be delivered within 6 business days. But I didn’t get my book from them. I called customer care number and informed about that. The customer care representative told me the book is “OUT OF STOCK” for past 1 month. I have asked them then why did you mentioned the book is “IN STOCK” , he said no website is not updated for past 20 days. I was shocked and informed him , please cancel my order and refund . He said the amount will be transfered within 2 business days. But I didn\’t any amount XYZ-kart.com. Almost 2 weeks gone , I informed them thrice about refund. Still they are telling the amount will be returned soon. I dont want any book from XYZ-kart.com , I was annoyed and totally fed up with their responses. Please help me to get my amount from XYZ-kart.com
My order number : XXXXX3732 Order date : 8/2/12