Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr Chinnappa Karumbaiah Kuppanda
Flipkart Internet Private Limited
Ozone Manay Tech Park, #56/18 & 55/09, 7th floor,
Garvebhavipalya, Hosur Road, Bangalore- 560068.
Karnataka, India
Phone: +91- 080-49083910
Email: grievance.officer [@] flipkart.com
Time: Mon to Sat (9:00 to 18:00)
Sir,
I am Manish Parmar, from Ahmedabad, Gujarat. I am a FLIPKART PLUS MEMBER.
I have bought two smart LED tvs from flipkart. Details are as under.
Product No:1 (JAYSHREE VORA)
Name of Project: OnePlus Y1 100 cm (40 inch) Full HD LED Smart Android TV with Dolby Audio (40FA1A00)
Order ID: OD225522865176530000
Order Date: 21-07-2022
Date of Installation: 09/08/2022
Exchange Product:SONY LCD TV
Product No:2 (SAMIR)
Name of Project: OnePlus U1S 126 cm (50 inch) Ultra HD (4K) LED Smart Android TV with Far field and Dolby Audio (50UC1A00)
Order ID: OD225670139926346000
Order Date: 07-08-2022
Exchange Product: Any Brand Not Working TV
Sir
Product no.1 i.e. 40 inch one plus tv is not properly working in just 20 days of installation. A complaint was logged in one plus service center and the technician of one plus is asking for copy of invoice to process further to repair or replace.
I have been asking to Flipkart since 23/08/2022 to send me correct invoice copy of product no.1 and 2. But it is sorry to say that, FLIPKART service are very poor. When I had called/chat on 23/08/2022, I had been given time 24 hr. to resolve my problem. Today is 25/08/2022, 05:12 pm, still flipkart executive, senior executive not able to solve the issue.
Sir, I am enclosing copies of invoices which are FLIPKART EXECUTIVE SENDS ME.
Sir, is it big issue? Why FLIPKART not sending me my invoices???
I want say many things, but not possible to include all in e-mail.
So, I humbly request to do something on priority basis.
Dear Respected Flipkart support team
Last 10 September 2023 I ordered a medicine, the promise date of that medicine was 13th. After no delivery that day I contacted customer care on 14th he said we are trying to deliver you as soon as possible. Today on 16 September 2023, the delivery boy came to deliver the medicine. I requested him to take the product and cancel the product. So that my money is refunded. At 7:30 in the evening now I got an SMS that the product has been delivered just check the product I am not there I told the delivery boy that you take the product and cancel the product. Because I spoke to customer care customer care guided me that we can’t cancel from here you can cancel at your door step.
Order ID: 25353202382
Your Kosi Kalan team is very bad, they do not deliver any order on time and ask for petrol charges, please change this team, I am very upset with your team, none of my and my neighbours’ orders are delivered on time. I have also called customer support several times. But no help was received. please call me on my number i want to give you information about them thanks
MY ODER NUMBER IS OD122589430947209000 pls openthis phone
I have ordered a wallpaper on 9 Sept 2023, the order showed on system that it will be delivered on 12 Sept 2023, so the payment was made online, later it showed that order failed to deliver, hence it returned, No one called no one texted me for the delivery and still it got returend. I raised a concern and received 2 calls from customer cared they told some will call or resolve the issue by 20 Sept 2023 but on 18 Sept 2023 the order was updtaed as delivered. The order is still not delivered to my address, No one called, no one asked for OTP still it’s showing delvered. I again called the customer care, It was todl that the order is not delivered yet, It’s a system glitch that it’s showing delivered, they are in contact with the delivery partner. Kindly confirm, Is this issue will get resolve or not OR my paid amount has gone and FLIPKART will not going to pay it back to my account or will be not resolving the issue.
Order ID: 0D329110;789730425100
Amount Paid: Rs665/-
Thanks,
Alim Shaikh
Hii sir I have ordered a new laptop Asus tuf f15 rtx 2050 .. But it has been cancelled automatically without any information… and now my account has been blocked… so can you please solve my issue
I have booked Some dryfruit from your outlet by online,paid him by Google pay.but after payment, no MSG for delivery??? The name of your outlet is acrol fashion,the date of booking is 5/10/23.
Kindly look into the matter seriously.let me know it.
Thanks and regards.
Mangesh Chavan.cell no ,9422062774.
Hi Sir,
I hope this email finds you well. I am writing to bring to your attention the issue I am facing with the smart watch I recently purchased. The watch was delivered to me on 3rd July at 11:30 pm, and upon checking it on the morning of 4th July, I discovered that it was not functioning properly. I promptly lodged a complaint with customer care, and they advised me to visit the service center, citing the 10-day return policy. Given that the device is faulty from day one, I kindly request your assistance in facilitating a refund as soon as possible.
ORDER NO -OD-331682919267941100
Register Mobile no -8093766910
I am not received.i want to refund.septamber 5 order pannen.cash on delivery nu order pottutu .online payment pannitten.order rum varala delivery agala.delivery achinu status kamikkuthu.place help me.my order I’d .OD329078105308470100.
u r delivery partner &wishman cancelled my order unnessecery my city vrindavan pin code 281121 and my ac also block
I am Hrudananda Khilar prime customer of Flipkart and I am facing serious issues regarding money deducted from my account but order not place and money deducted and axis Bank credit Card customer executive officer say money deducted and flibcart marchent received payment 23 may 2023.8n Flipkart not showing order when placed 22 may 2023.please help to resolved my issue and refund my money.i have provided the prove to check my order balance reference I’d and credit card statement.
I have ordered a Candy Fridge 630L on 30-09-2023.
Actual delivery date is 06-09-2023 but till now the order not received.
The delivery date extend daily. Further it is to submit that I received missed call from delivery person (only single ring) immediately i tried many times to return call from registered mobile number but no response. my order ID: OD429290624906001100,(paid Rs. 37,928/-) and delhivery AWB No. 1192790034054.
my register mobile 99491314320.
Order no. OD329313379574520200
I had ordered 11 items of grocery from flipkart but 4 items among them didn’t received. I raised a query about this and i received refund for only 1 product.
My request for refund was rejected 4 time continuously, the below said is the reply received for my email;
“We’d like to let you know that your return request could not be fulfilled by the seller as their courier partner has confirmed delivery of the item in your order with order id OD329313379574520200 with the product being intact.” Which is completely wrong because I didn’t even received OTP verification during delivery. This irresponsible action by flipkart is very frustrating for me as a plus member and a regular customer for a long time.
Requesting to complete the refund process as soon as possible.
Order I’d no OD 329362080441070100 Samsung ac inverter 1 ton.
Sir, we received the SMS on 14.10.23 the schedule for ac installation and demo on 15.10.23 Sunday. But no person turned up for installation when enquired your customer care that this would be settled before 19.10.23. instead we received SMS installation is done asking for our feedback. Please take up the matter seriously send your person for installation. Thank you
V MAHALINGAM
your Bareilly courier service is very hope less they don’t deliver the order for along time my order I’d 3293×××××××××××7100 for Motorola mobile is pending with ekart courier from 14 October daily messages are received for delivery but no one came for delivery can I know a date when mobile will be delivered if not possible the order may be cancelled I hope some action will be taken at your end
I ordered a phone in sale price now the price was hike.. that’s because your delivery partner EKart logistics not delivering me the phone.. please concern on my request… you should take action on Ekart logistics. that’s was already happened to me.
I have been associated with Flipkart for almost 6-7 years but for some time now I have observed that your service quality has become very poor.
You can check in the trail mail. My order was to be delivered today, for which I was following up with your team since morning, but in the evening I got a message and email from Flipkart that my order will be delayed by 2 days.
If my order is not delivered tomorrow as you promised at the time of ordering, I will cancel all my orders and escalate it on social media about how poor the service mechanism you have.
My order – OD429363452406245100 supposed to be delivery by 8 Oct 2023 but hasn’t been delivered till now.
I have raised concern multiple times over calls and emails to Flipkart but yet not a single progress has shown in tracking.
It’s been 11days now. Very poor service/ customer care
This 3emails send no one responsed.
Samastipur Hub mared delivered 6 order, which i never received yet.
Delivery boy name Raja +91 95729 05306
My contact number 8877922849
Reg : Order ID – OD329422921851679100 this order id I am unhappy with your delivery partner rude behaviour please listen call recording
Dear All/Kalyan krishnamurthy sir
I placed an order for some small items on Flipkart. The delivery boy contacted me and informed me that he was at my place. I informed him that I would return at 6pm. Surprisingly, he asked if he could cancel the order. I am deeply disappointed with his behavior. Furthermore, he used inappropriate language, which was recorded on your IVR line. I even have a recording as evidence. I would like to know how a delivery partner representing your company can speak in this manner to a customer who has not made any mistakes.
Please be aware that I will wait for your calls before I post anything on social media platforms.
Regards
Sunil
Phone number+917022620335
Delayed Delivery of LG AC (Order ID: OD331355841737778100)
Hi,
I ordered an LG AC from Flipkart on May 26th, with a delivery date of June 3rd. However, it is now July 27th, and my order has still not been delivered.
Your customer executive has informed me that this is a seller issue and that they cannot do anything about it. Additionally, I am not being allowed to contact the grievance department. I am seeking your assistance in resolving this matter. Flipkart is a reputable platform, and I do not wish to harm its image.
Furthermore, your executive suggested canceling my order after two months, which is unacceptable. Please help me resolve this issue promptly.
Order ID: OD331355841737778100
Thank you for your attention to this matter.
Best regards
Shivam
My order is not delivered from 14th October, and no one is looking into it. I am fed-up complaining to customer care.
I need resolution,
Respected Sir/Madam,
I was booked online for a Motorola Edge 40 new smartphone (QTY 02) at your organization and paid a full amount paid by credit card dated on 29th september 2023 Friday.
The official delivery date was 14th October Saturday & the harassment that happened to me since then is detailed below
Name:Nabendu Kar
Product: MOTOROLA Edge 40 Neo (Caneel Bay, 128 GB) (8 GB RAM)
QTY: 02 PCS
Ekart Logistics: FMPP1921100096
Ekart Logistics: FMPP1921013634
1. On 14th October 2023 I received a message on my registered mobile number that the product will reach Kolkata at 11 pm tonight.
2. On the same day at 11:20 PM I get a call that your product will be delivered tomorrow morning.
3. 15th october i got a call at 10 PM that your delivery boy was coming to our residence for delivery.
4. I refused to take delivery at night because I don’t have permission to enter any delivery mat in my domestic complex after 10PM onwards.
5. I informed customer care support the next day.
6. 16th October2023 I got a call at 10:20 PM that your delivery boy was coming to our residence for delivery & I refused to take delivery at night because I don’t have permission to enter any delivery mat in my domestic complex after 10PM onwards.
6. I informed customer care support the next day.On the same day I got a message that if I think I can change the delivery date then I change one of my orders to the 19th.
7. Since then I have not received any further calls for my product delivery, I have called customer care so many times but no resolution yet.
8. Today I am directly present at your distribution house ( Agarpara , Ghoshpara APC Pally) and your concerned person assured me that my product is with them (checked on the computer with my order number). today will be delivered before 11PM and another will be delivered tomorrow.
I am very disappointed to not get any solution from you yet, my credit card EMI has been activated, so you are forcing me to complain on Consumer forum.
This is my humble request. Please give your opinion urgently or take any step on an urgent basis…….
NOTE: I have voice call records against every contact with your customer care executive and I have informed them
The one of my order MOTOROLA Edge 40 Neo (Caneel Bay, 128 GB) (8 GB RAM) was supposed to be delivered on 19th October 2023 it was delivered on time today but,14th October 2023 MOTOROLA Edge 40 Neo (Caneel Bay, 128 GB) (8 GB RAM) still not delivered yet. I have no update yet…… many times I communicated with customer care support regarding that, but nobody has clear information also they misguided me……
I have ordered 72 handkerchief from flipkart and I recieved only 6 now your costumer executive says its seller issue we can’t do anything in that. and the are not allowed us to contact grievance please help us . flipkart is a big platform and we don’t want to destroy your image . 28 october is last date for return after that I was unable to do anything . please help us
I am very disappointed with Flipkart’s customer support. I never expected such poor service from them. I many called 20 + times to explain my consern all the executive but no use
Their support team is unhelpful, and the vendor experience is the worst.Let me explain my situation in detail. I need assistance in escalating this issue to the next level.
regarding my recent order of VAYINATO ADA Bio Rio Biological Filtration Media, 1L For Aquarium (Quantity: 2),
.Order Details:Order ID: OD431874080327389100Product: VAYINATO ADA Bio Rio Biological Filtration Media, 1L For Aquarium (2 quantity)
Refund Request: Amount: 3716.00
After receiving the delivery, I discovered that I recived the wrong product . I immediately took photos and videos of the received items and submitted a return request under the wrong product option.However, when the pickup agent arrived to collect the incorrect products, he refused to accept them, claiming they were not the same as ordered. Despite my explanations and evidence, he left without collecting the items. This has caused significant frustration
I have contacted multiple Flipkart executives to resolve this issue, but unfortunately, I have received inconsistent information and conflicting updates from each representative. One executive advised me to return one product and report the other as missing, despite both products being part of the same order.
This has only added to my confusion and frustration.Today, another pickup attempt was made, but the agent once again refused to collect the items after taking photos.
This repetitive cycle is highly frustrating and is not the service quality I have come to expect from Flipkart.I kindly request that this issue be escalated to the appropriate department. Please coordinate with your vendor to resolve this matter urgently. I am seeking a prompt resolution and the refund of 3716.00 for the incorrect products received.Attached, you will find photos of the products I received for your reference.Thank you for your attention to this matter. I look forward to a swift resolution
I ordered a lot from Flipkart but 2 orders which were 1.Venice Men Slippers
9. Black
Seller: VENICE01
₹693
2 VISHU 4U Men Slipper
9. Tan
Seller: VISHU 4 U
₹ 293 which was returned due to size problem, more than 1 month has passed, still pickup is not being done, pickup is being canceled again and again, pickup of both the products 4 times. I have contacted the customer care many times, but every time a complaint is noted and the resolution is shown without any solution, if you do not want to return the product, then clearly refuse. You are being given dates again and again
I would like to bring to your notice that I have order the new Voltas 1.5 ton Ac through online in flip kart. ( ORDER ID:OD330983635179870100) on 13th April 2024 and it was delivered by flip kart on18th April 2024 and the Installation date was given on 21.04.2024. But unfortunately, the Voltas installation team didn’t attend, and they came on 26.04.2024 for the installation of the new AC.
Only the Voltas technician should open the delivery package and when they opened the package of the New AC it was noticed that the outdoor unit was fully damaged and aluminum coils fins were punctured ( attached the photos in the below Annexure)
The Voltas technicians advised as to return back the damaged product to the flip kart and get the replacement. When we checked for return back there is no such option for return back of the product in the flipkart.
So, I have reached out flipkart team immediately on 26.04.2024 and they raised the complaint ticket (IN2404271005630038779) and they informed me that the problem will be resolved by 30th April. But no response and action from the team
Again, I reach out flipkart team on 30th April and I was again explaining the issue to the flpkart team, and they raised the compliant ticket ( IN24043014584379428944) and they informed me the issue will be resolved by 3rd May 2024.
And today (3rd May2024) I have received the call from flipkart team, and they informed me that the flipkart cannot give the replacement for the damage product and they told I need to reach the Voltas company directly to get the the replacement from my end. I was asking the flpkart team that I bought the product through flipkart, and you have delivered the product with damage and then why I should ask Voltas for the replacement. NO ANSWER from the flipkart team and they gave me the contact number of the Voltas and asked me to contact them, and they kept the call.
Then I called the Voltas company and again I was explaining all the issue and Voltas engineer informed me that only filpkart should give the replacement, Voltas will not give the replacement.
Almost nearly 10 person have contacted me from flipkart but no action from their end.
I am fully stressed and disappointed with the flipkart service and now I am clueless what should I do with the damage product which is lying in my home for last 2weeks.
So, I humbly requesting you to intervene in this issue and kindly to do needful for the replacement of the product as soon as possible .
I trust on your kind support on this.
Good Day,
This is to express my serious concerns regarding the recent delivery of my order(Ariel Short For Girls Casual Printed Pure Cotton). The delivery agent called me at about 10:30 AM for an OTP (one-time password) and proceeded to deliver 3 of the 4 products I had ordered. However, the 4th product (Ariel Short For Girls Casual Printed Pure Cotton) was marked as delivered, even though it was not actually delivered to me.
This discrepancy in timing is highly irregular, as the delivery agent could not have delivered the 4th product at 2:30 PM when they had already collected the OTP from me at 10:30 AM.
I was not present at home during the time of the deliveries, yet the agent still proceeded to mark the 4th product as delivered. This is completely unacceptable and raises serious questions about the integrity of the delivery process.
I demand that the 4th product be delivered to me immediately, or that I receive a full refund for that item. Failure to resolve this issue promptly will force me to escalate the matter to the appropriate forums. I expect a swift and satisfactory resolution to this problem.
—
THANKING YOU
WITH REGARDS
SUDHANSU PANDEY
MOB: 9819512102